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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

PagerDuty Summit21 Keynote: DigitalOps Now: Go Digital First with Modern Digital Ops Management

To succeed in a world of digital first customer experiences, operations must also be digital first. Join PagerDuty CEO Jennifer Tejada & CPO Sean Scott as they share the latest PagerDuty innovations and our vision for the future of work. Don't miss exclusive fireside chats with Fox Corporation executives Paul Cheesbrough, CTO & President of Digital and Jeff Dow, EVP for Media and Broadcast, as well as Kim Hammonds, Investor and Board Member at Zoom, Box, Tenable and UiPath and The Goldman Sachs Group, Inc.

How service provider Infosys delivers speed, efficiency

To drive agility, innovation, and excellence, businesses must continuously re-examine their processes. However, embracing new technologies and implementing fresh applications can be a complex and expensive operation. It can also distract attention from day-to-day business. That’s why more and more global companies turn to a managed service provider like Infosys, so we can take the strain.

SCOM Connection Center your single source of truth for all your enterprise tools

Most companies have SCOM. But you can never realize the true value of SCOM unless you integrate it with your other tools! Here at Cookdown, we’re passionate about making SCOM integrations, which is why we are so excited to announce the launch of our SCOM Connection Center. Now you can connect SCOM to anything with an API, allowing you to send notifications in real-time to any location or device.

The Increasing Popularity of Ransomware Amongst Cybercriminals

Cybercriminals are becoming increasingly savvy and ransomware attacks have soared over the last decade. A recent PwC UK Cyber Threat Intelligence report revealed a spike in cybersecurity incidents which have significantly affected many organisations that are already dealing with challenges caused by the pandemic.

4 ways ServiceNow, Google offer seamless multicloud workflows

Siddhartha Agarwal, managing director, SaaS partnerships and co-innovation, Google Cloud at Google, co-authored this blog. When organizations embrace cloud as a core component of their IT operations, they have options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds. More than 90% of enterprises have a multicloud strategy.

IT Operations Management (ITOM) and Automation: What IT Pros Need to Know

IT pros lose precious time every day battling menial IT operations management (ITOM) tasks. ITOM covers the things needed to support the network infrastructure delivering IT services. This includes hardware like switches, servers, and firewalls in the data center or enterprise network and the tools needed to make sure everything runs optimally. According to the SolarWinds 2020 Cloud Confessions survey, 78% of tech pros report spending less than 10% of their time proactively optimizing their environments.

Return to the workplace: 4 steps to ensure business resilience

We’re beginning to see light at the end of the COVID-19 tunnel, and companies are rolling out their plans to return to the workplace. For those of us in business resilience (aka business continuity, incident management, or crisis management), it’s game on. However, the game has changed. Business resilience has traditionally been operationally focused—on site security, utilities, fire safety, natural disasters, and the like. In a post-COVID world, resilience is personal.

Enterprise Workflow (5 Ways To Improve)

Enterprise workflow automation solutions can support your team’s efforts to streamline processes and deliver an improved customer experience. If you’re currently trying to fix a disconnected customer experience, you should focus on finding ways to automate your enterprise workflow. We believe this is the key to enhancing the customer experience. In this guide, we are going to be considering 5 potential ways to improve enterprise workflow.

How To Create New Inquiry Templates | StartingPoint

In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.