Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Asset Management On-Boarding and Off-Boarding Users: 3 Keys to an Off-Boarding Process

A friend of mine recently shared an experience with me that he had while working as a manager for a software manufacturer. The experience was about an employee he had to terminate. He told me that after meeting with the employee and HR, he completed the paperwork that was required and sent it back to the HR department. Six months later, he received an email from finance giving him an overview of the expenses for his department.

Highlights from the ServiceNow Federal Forum

Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal employees and citizens. Having joined the ServiceNow team less than a year ago and having previously worked in the federal government, I was fortunate to hear our federal customers share their dynamic stories and learn more about the steps they are taking to accelerate their modernization journey.

Taming the CMDB Beast is Finally Within Reach

Managing IT infrastructure today can feel like a game of Tetris. Operations staff are constantly managing the addition of new pieces, trying to quickly determine how to best position them while the clock is ticking before the next round drops. Ultimately, decisions made early on impact what comes later and vice versa.

Get up to Speed on Ivanti Device & Application Control 5.1 Update 5

As part of the re-affirmed commitment to customers as announced on January 30, Ivanti launched an Independent Business Unit (IBU) consisting of proven solutions with a large customer following (dare I say: fans?) that deserve some TLC. One of the solutions managed by this dedicated team is Ivanti Device & Application Control, powered by HEAT. So, where is Ivanti Device & Application Control at these days? The dedicated team hasn’t been sitting still.

Professional App Development vs. DIY

A quick checklist for deciding when delegated development is right. Sprawl and lack of governance continue to keep Enterprise Architects up at night. Unfortunately, their efforts to enforce logical control over application strategy and building often just frustrate departments needing an immediate solution to a problem. Rogue IT tools pop up and security risk increases. A 2019 Forbes Insights survey found that 1 in 5 organizations have experienced a cyber event due to an unsanctioned IT resource.

Why it's high time for IT in finance (and beyond)

The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.

Why would Modern Businesses need Event Correlation?

Network management is undoubtedly crucial as there is a constant need to pin-point as well as fix the issues quickly whether it’s on premise or on cloud. The more complex and distributed a network becomes, the more alarms or alerts the system generates. Just knowing that something has gone wrong in your network is not enough, you should know the details like why it happened, when it happened, where it started, and what triggered it.

Innovations in Voice Technology for the Warehouse

Do you remember when touch screens were just the worst? It wasn’t very long ago when touch screens required jamming your fingers on a screen over and over again without the screen registering anything. Chances were your configuration was off anyway so even if the screen caught your touch, it sent you to a different button than intended. In 15 short years, so much has changed in the world of touch screens.