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Evolution of The Windows Experience Index and Reliability Monitor

As technology advances, operating systems play a vital role in providing a seamless user experience. Microsoft’s Windows OS has been at the forefront, constantly introducing innovative features over time. Two features related to improving the end-user digital experience are the Windows Experience Index (WEI) and Reliability Monitor. These measurements have become instrumental to Digital Experience Monitoring (DEM) in assessing system capabilities and measuring stability.

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EXperience Level Agreements (XLA), the Next Step with SLAs

The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.

ICMP Required for Traceroute and Network Diagnostics

As previously detailed on the Exoprise blog, the ICMP (Internet Control Message Protocol) is crucial for troubleshooting, monitoring, and optimizing network performance in today’s Internet-connected world. Despite historical security concerns, disabling ICMP is unnecessary and hampers network troubleshooting efforts. Modern firewalls can effectively manage the security risks associated with ICMP.

The Importance of ICMP in Today's Digital Landscape

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

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Strong Security Should Not Mean Slow Performance

The security threat vector has become wider and deeper as technology has advanced. Enterprises put a series of tools in place that attempt to close up the many possible holes. But it's not all smooth sailing for everyone. Slow performance due to security measures and high overhead can impact employee productivity.

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Best Practices for SaaS and Network Incident Management

Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.

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Three Simple Steps to Improve Digital Workplace Collaboration

The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users, especially those working at home, with robust Digital Workplace experiences. As part of improving the enterprise Digital Workplace, Enterprises' must begin to conduct thorough digital inventories, focus on network observability, and enforce strong SLA's with cloud providers to address the shortcomings.

Microsoft Teams Outage, TM612617: Users may be unable to access Microsoft Teams using web browsers

This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Editor’s Note: This outage lasted about 2 hours including the time to roll out a fix, Exoprise customers knew of the issue around 35 minutes before Microsoft. Exoprise proactive monitoring first detected the outage in North America starting at 7:20 AM EDT.