Hardware is one of the most important, and most expensive, line items in IT’s purview. Constantly refreshing and provisioning hardware takes time and can be a very manual process. And one of the most significant reasons for refreshing hardware is battery life. Monitoring the health status of device batteries is crucial, and determining the health status can help maintain and extend the device lifetime in any environment.
Device performance issues can arise due to insufficient drive space, this may be one of the largest drivers of device issues. These issues can block OS updates and escalate to BSOD, requiring a hard reset of the device. Although, these are common issues, the business implications of them at scale cannot be overstated. Employee productivity drops and deadlines are missed. This in turn can lead to the business not meet its objectives. Don’t let low system space derail your business.
Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.
As part of Nexthink’s launch of the new Nexthink Infinity Platform we also launched Collaboration Experience – adding detailed Microsoft Teams and Zoom call telemetry and insights to the comprehensive “See, Diagnose & Fix” capabilities of the platform. After 4 months, we are ingesting telemetry from almost 2 million employee calls and sessions a day – great testimony to the power and scalability of the Nexthink Infinity platform.
Today, enterprise IT teams are being asked to manage thousands of devices, hundreds of applications, dozens of networks, multiple clouds, and so much more. It’s critical for IT to have clear visibility over end user digital experience. Questions such as: are my fellow employees actively using the applications they have been provisioned, and if so, are they satisfied with the experience, are vital pieces of information for driving overall business efficiency.
SCCM is one of the most business-critical applications—a must have on all the devices. Administrators use SCCM for endpoint protection, software distribution, and patch management. Any machine where the SCCM client is not functioning will be unable to receive necessary policies or application updates, which can create a significant vulnerability for your organization because this leads to compliance and security issues.
While innumerable companies suffered due to the outage, it was business as usual for Nexthink Customers. On January 25th, 2023, millions of unsuspecting employees across the globe were met with an unexpected roadblock during a regular work day. Microsoft Teams, used by over 280 million users worldwide for video meetings, messaging, and collaboration, was officially declared down.
Hello Nexthinkers, Today is a great day for us. We just received the amazing news that for the second year running we have won 2022 Gartner Peer Insights the Customer Choice award! I wanted to take this opportunity to thank our entire community and also share why this is a big deal for us.
For IT and EUC teams, reducing costs is easier said than done. You can’t just blindly reduce headcount, delay transformation projects, or extend hardware lifecycles in the hopes of appeasing your CFO’s demands for short-term cost reduction. The reality is, rushed cost-cutting will put your service desk under pressure. In turn, such self-inflicted inefficiencies will only result in performance degradations, additional tickets, and escalations.
With organizations across industries facing inflationary pressures and the threat of recession, CFOs are forced to impose cost-cutting measures to improve cost efficiency across teams to tide through these tough times. This has resulted in IT teams being faced with a dilemma. How to improve the cost-effectiveness of the team without impacting employee satisfaction and service desk productivity?
