Service Level Management Process Explained (with Examples)
Service Level Management, or SLM, is defined as the process of negotiating Service Level Agreements and ensuring that they are met. Service Level Management is a fundamental part of SRE and DevOps. It encompasses the expectations and perceptions that both the business and the customer have about the service and its performance. Service level management will include existing and new services as they are added, with the service level agreements (SLAs) being modified accordingly.