Service Request Automation – Fulfil Cloud Requests The Easy Way The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process.

What is Microsoft Azure Functions and how does it compare to Azure Automation? As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Functions to name a few, the question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’.

We’re very happy to announce that our self-service automation portal for use with Microsoft Azure and Microsoft System Center Orchestrator has now been updated to Version 3! This release brings with it a number of upgrades and general improvements, plus the ability to create your own colour themes, so that you can truly make the portal your own and seamlessly integrate it into your organisation.

As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Function Apps to name a few, the question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’. Across our next few blogs we will seek to delve into the options available and look to define how they stack up against Azure Automation.

Automation Made Intuitive We are very excited to officially launch the Kelverion Runbook Suite, an array of products that help to transform your cloud automation by providing easy to use, intuitive software and integration modules that redesign your cloud automation experience.