It's important for any business to keep track of its IT assets, and when it comes the time to do a relocation, things can get a bit tricky. Without the proper IT asset tracking in place, it can be difficult to locate where everything went and who is responsible for what. In this how-to guide, we will walk you through the necessary steps to properly track asset relocation with. With the right tools in place, your business can avoid any potential headaches down the road! Let's get to work.

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

You can take a wide range of actions to nurture a culture of cybersecurity in your organization. Some of them can be directed to your employees - and include initiatives like password management and phishing training - and others are related to strategy to adopt towards cybersecurity risk. That's where the NIST cybersecurity framework comes in (as well as other best practices such as CIS controls).

Your InvGate Insight instance is about to get even more interesting. We're about to add Software Metering features for our Enterprise license users.

Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.

We have a new update for our InvGate Insight users. If you’re one of them, you surely know that you can already see the health state of your assets. However, we’ve just added a more direct way for you to access the health rules details, especially those in warning or critical state. Keep reading to find out the new path to view the health rules of your assets in InvGate Insight!

We're happy to announce that InvGate has recently obtained SOC 2 certification, reinforcing our commitment to data security and compliance. SOC 2 is a rigorous security standard that examines an organization's control objectives and tests how well they are implemented. Developed by the American Institute of Certified Public Accountants (AICPA), it consists of a third-party audit that evaluates how companies around the world handle data privacy.

Meetings are a necessary evil in any workplace. They can be long, tedious, and often unproductive. But post-mortem (PM) meetings are different. They are one of the most valuable meetings a service-oriented organization can have. Post-mortem meetings are an essential part of any project manager's toolkit. They provide an opportunity to reflect on what went well and what could be improved upon in future projects.

ITIL is the world's most widely used IT Service Management (ITSM) standard. We all know it has been adopted by enterprises looking to improve their underlying business processes and organizational structure for decades. So, it's been around for quite a while and has been very successful in helping organizations improve their IT operations. However, there is some question as to whether ITIL is falling behind in today's fast-paced, DevOps-centric, Agile-centric world.

Cybersecurity is more important now than ever before. With ransomware and other types of cyberattacks on the rise, it’s crucial to take precautions to protect your data by learning how to prevent ransomware. Ransomware, unfortunately, is one of the ubiquitous scourges on the internet. You’ll have to take every possible measure to protect against it. If you leave things up to chance, you’ll incur severe financial losses or compromise mission-critical information and resources.