You’ve heard about artificial intelligence everywhere. It’s been represented and discussed in popular media like films and television, as well as in extensive and potentially fearmongering think-pieces saying that its sentience could spell the end of our times. But one thing is for certain: artificial intelligence is very real and — despite what certain sci-fi films might tell you — a really helpful tool for us humans.

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?

Every device on a network has a unique address called IP address, which helps identify the device and enables other devices to communicate with it. “IP” stands for Internet Protocol. The purpose of an IP address is to handle the connection between devices that send and receive information across a network. Without an IP there is no way to establish that connection. Each IP address is a series of characters, such as “192.168.1.1”.

Software license monitoring is often viewed as a preventative measure against compliance failures and subsequent penalties. However, if we take a look at the statistics, this notion might be brought into question. Some reports suggest that organizations stand to save a lot of resources with a robust software license management strategy. For instance, the global spending on enterprise software is expected to be around $US 672 billion, an 11% increase compared to the previous year.

Continual service delivery is key to a great customer experience and to building a good reputation. Service interruptions - besides affecting the customer experience - can be costly to the business. In a 2025 survey, 25% of respondents said that the hourly cost of a server outage for them was somewhere between $301,000 and $400,000. Besides this, failure of critical systems can bring businesses to a halt and can even cost lives.

In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware and software assets are available at the least cost to the organization. Through routine updates and upgrades, asset management ensures that the assets don’t face unnecessary or unexpected downtime. You can also reduce IT security risk with asset management.

As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.

ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.