Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.

In an era where speed, productivity, and user experiences matter most what are the incident management capabilities managed service provider need most to grow, transform and mature their digital operations, processes and serve more organizations, faster and more efficiently. Many of today’s enterprises still have operations that are largely manual, reactive and lack the in-house resources and expertise to undertake a digital transformation initiative.

The phrase ‘stakeholder management” assumes that stakeholders are truly informed by alerts. However, managers can only send communications out, they cannot force people to address them. To ensure your stakeholders are engaged during an incident, it is vital to set up a defined communication process. Yet, a recent Red Canary report1 found that 43% of surveyed participants lack readiness to notify the public and/or its customers in the event of a security breach.

IT process automation can have several benefits for a managed service provider. It can increase productivity, lower costs, improve quality, reduce downtime, improve SLA management and keep customers happy. Until now, IT process automation was a benefit mostly enjoyed by large organizations. However, with the introduction of SaaS tools and standards for integrating these tools, it is now possible for any managed service provider to enjoy the same benefits.

DevOps is a term for, “a cross-disciplinary practice dedicated to the study of building, evolving and operating, rapidly-changing resilient systems at scale.” (Jez Humble) There is no wall between development and operations so they work simultaneously and without silos. The system focuses on uniting the developmental and operations teams in a continuous process. Agile is a software development strategy that focuses on responding to change with cross-functional team communication.

The DevOps model unites development and IT operations to create a powerful organizational culture to achieve business goals more efficiently. Formerly siloed teams can now collaborate continuously to build more robust products, with increased confidence, and achieve business goals faster.

The DevOps model unites development and IT operations to create a powerful organizational culture to achieve business goals more efficiently. Formerly siloed teams can now collaborate continuously to build more robust products, with increased confidence, and achieve business goals faster. The model has the power to transform operations, but there are barriers to DevOps that must be overcome first.

What is DevOps? DevOps is a term for a cluster of concepts that has become a movement, “a cross-disciplinary practice dedicated to the study of building, evolving and operating, rapidly-changing resilient systems at scale.” (Jez Humble) The definition of DevOps is not agreed upon by everyone because of the complex processes attached to the term, however, the benefits to teams are universally agreed upon.

Application performance monitoring (APM) solutions can help your business enhance its IT and grow its operations. To understand why, let’s answer some of the key questions surrounding APM. APM involves the use of technologies and tools to maintain consistent application availability, performance, and response times. So, your business can use APM solutions to monitor apps across its operations.

At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.