Every second counts when it comes to Managed Service Provider (MSP) security — the longer it takes an MSP to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of the security incident. It also is paramount for an MSP to establish a plan, so it can quickly and effectively respond to cyber attacks and other security incidents.

Looking for a replacement for your Opsgenie ConnectWise Manage integration? Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration. In case you’re interested, here is more info about that. And, here’s the warning in Opsgenie’s docs.

Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. Businesses use MSPs to manage IT infrastructure and other resources. In doing so, businesses outsource the maintenance and care of applications, networks, security, and other aspects of their IT operations to a third-party.

If your e-commerce website is down< due to a Black Friday major outage/b>, are you prepared to handle it? Customers demand exceptional digital retail experiences on Black Friday, Cyber Monday, and throughout the holidays. If your company can manage issues that can cause an e-commerce outage, it can limit their impact now and in the future. Ultimately, we want to help your team handle major incidents.

Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. With the integration, users can automatically create an alert in AlertOps and a ticket in ConnectWise Manage at the same time.

IT operations management (ITOM) involves the administration of technology applications and components across an enterprise. To effectively manage your IT operations, you must prioritize capacity management, security, availability, and cost-control of all IT infrastructure and assets. Yet, doing so can put a strain on your enterprise. At AlertOps, we offer a major incident management and response platform designed to help your enterprise manage its IT operations.

Black Friday is one of the biggest days of the year for online consumers and retailers alike. This year, the coronavirus (COVID-19) pandemic is reshaping Black Friday shopping — and digital consumers and retailers must plan accordingly. The coronavirus pandemic will likely cause Black Friday shopping to decline this year. As such, many digital retailers are launching early Black Friday sales, so they can capture consumers’ interest ahead of the competition.

An enterprise can use an on-call schedule that defines who is available to respond to incidents 24/7. Yet, how your enterprise builds and manages its on-call schedule can impact departments and stakeholders across your organization. When it comes to on-call scheduling, your enterprise must plan as much as possible. Fortunately, with the right processes and tools, you can effectively implement and manage an on-call schedule.

Chicago, Illinois – October 1, 2020 – AlertOps has introduced Heartbeat Monitoring for its incident alerting, on-call management, and response platform. IT teams can use Heartbeat Monitoring to verify their monitoring tools are working properly, providing an added layer of redundancy and visibility. Signals, or “heartbeats,” from external sources verify whether systems connected to the AlertOps platform are working properly.

Your enterprise needs on-call support, but it often struggles to achieve its desired results. Yet, the longer your enterprise waits to improve its on-call support processes and procedures, the greater the risk becomes that a minor outage could cause substantial downtime. Bonus Material: Advanced Escalation Example PDF Ultimately, your enterprise needs seamless on-call support processes and procedures.