IT monitoring involves the use of a combination of technologies to simultaneously ensure IT equipment performs as expected and resolve any identified IT problems. The capabilities of IT monitoring technologies vary; some technologies can perform a basic assessment of equipment across an IT environment, while others can automate the identification and remediation of equipment issues. Your business can leverage monitoring technologies, but optimizing their value requires careful evaluation.

AlertOps is built for today’s fast paced enterprise. Managing an incident can many times be a chaotic time, so a streamlined workflow, that automatically routes to the next step in your business process, helps resolve the issue at hand quickly. End to end automated workflows, aided by rules engine, allow you to optimize your processes and manage tasks efficiently.

We believe that our customers should not have to make compromises in their business process to implement and use AlertOps. AlertOps offers total flexibility, meaning it is highly configurable, legitimately addressing your pain points. One of our core tenets, that we use from our ideation stage of our product roadmap, thinking through the various design aspect to allow the maximum flexibility for the user to configure the software to their needs.

A building management system (BMS) lets your business monitor and control mechanical and electrical equipment across one or more buildings. Heating, cooling, and ventilation (HVAC), security, and other systems linked to a BMS usually represent 70% of a building’s energy usage. So, proper configuration of your BMS is key — otherwise, a poorly configured system can negatively impact your building’s efficiency, maintenance, security, and safety.

Effective IT Infrastructure Management or “IM” is crucial. If your business prioritizes infrastructure management, it is well-equipped to keep its software applications and networks running at peak levels. Plus, your business can avoid downtime, outages, and other costly, time-intensive IT problems that put your operations and stakeholders at risk. How you manage your infrastructure can have far-flung effects on all aspects of your business.

Data loss can cause big problems for managed service providers (MSPs) and their customers. With an MSP backup and disaster recovery (BDR) solution in place, MSPs can guard against data loss following a cyber attack, hardware failure, or any other IT incident.

We will compare AlertOps to PagerDuty in 3 broad areas: On-call management Whether your on-call management needs are basic or complex, AlertOps has a solution for you. Creating on-call schedules is simple whether there one person on-call, two or more people on-call, or even multiple teams on-call. Escalations Automatic escalations based on your on-call schedules. Expand the possibilities with Workflows and Escalation Rule.

Managed service providers (MSPs) need the right tools to get the job done quickly and securely. MSP tools dictate control over everything from virtual machine (VM) management and database administration to application and server monitoring. They can also help MSPs oversee IT infrastructure. MSP tools are valuable, but not all tools are created equal.

Today’s organizations face ransomware, malware, and other cyber attacks, and managed service providers (MSPs) need an incident response plan (or “IRP”) to mitigate against these threats. In a recent survey of 200 MSPs, 74% of respondents said they have suffered a cyber attack, and 83% noted their small and medium-sized business (SMB) customers experienced one as well. Yet, with an incident response plan (IRP), MSPs can protect themselves and their customers against cyber attacks.

Managed service providers (MSPs) require automation, so they can deliver fast, efficient IT services that meet customer expectations. But, MSP automation can be difficult — and the longer it takes an MSP to automate IT service management (ITSM), the further it falls behind its competitors. Today’s MSPs face several challenges relative to automation, including: 1. Complex Scripting Language IT technicians may need to learn a complex scripting language to leverage an ITSM platform.