Schools, universities and other organizations within higher education have been shifting to modernize their learning experiences. With the intake of new students each year, some of these being based remotely, these organizations are seeking to manage large-scale and highly distributed infrastructure.

Last year we decided to just keep our heads down and continue working on a good reliable product #bootstrapped. Most features we built were based on your feedback. Thank you so much. 2024 is going to be great but before that let's glance on the year gone.

This blog was co-authored by Justyn Roberts, Senior Solutions Consultant, PagerDuty Automation has become an integral piece in business practices of the modern organization. Oftentimes when folks hear “automation,” they think of it as a means to remove the manual aspect of the work and speed up the process; however, what lacks the spotlight is the value and return automation can offer to an organization, a team, or even just one specific process.

Zendesk provides support teams with an integrated solution for processing all types of customer inquiries and feedback. But as organizations scale, support tickets multiply, making it increasingly difficult to parse all of your customers’ feedback and time-consuming to investigate issues. Customers often report issues without providing the detailed context needed for troubleshooting, creating unclear and indirect paths to remediation.

In this post, we’ll be taking a closer look at Home Assistant, an open source platform for connecting your smart devices at home. We’ll walk through every important section of Home Assistant: dashboards, integrations, add-ons, devices and entities, automation, scripts, and scenes. In addition, we’ll be walking through how to set up your Home Assistant and create automation using Home Assistant’s graphical user interface.

For developers, understanding the performance of shipped code is crucial. Through the last decade, a tablestake function in software monitoring and observability solutions has been to save and track app metrics. Engineers love tools that get out of your way and just work, and the appeal of today’s best-in-class application performance monitoring (APM) suites lies in a seamless day zero experience with drop-in agent installs, button click integrations, and immediate metrics collection.

Metrics provide visibility into engineering operations, allowing teams to iteratively improve. By tracking key data points like deployment frequency, lead time, server uptime, and change fail rate over time, organizations can spot trends, compare against benchmarks, and address process inefficiencies.

Do you have much experience using the Call Quality Dashboard (CQD)? Does your team go on about it being a ‘good starting point’? Do you even know what the CQD does? Fear not. If you answered ‘no’ to any of those questions, we’re going to fill you in with all the details that matter and give you some additional direction on how to get the most out of them. The bottom line is they’re a good starting point, but a long way from being a proactive performance solution.

As subtle as they are dangerous, Trojan horses (or just “Trojans”) masquerade as benign software only to unleash havoc once inside your computer. Despite their stealthy nature, there are specific strategies you can employ to safeguard your digital assets from these threats. Below, we’ll discuss how to recognize the signs of a Trojan infection, steps for removing Trojan viruses from your devices, and how to reduce the risk of future infiltrations.

You’re in the middle of an important task when suddenly your computer starts acting up—maybe it’s a flickering screen or a printer that’s decided not to heed your commands. Whatever the case, keeping your system drivers updated can help prevent and resolve these problems. But what exactly are drivers, and how do you update them? Below, we’ll offer guidance on how to update drivers on PCs and nip those nagging issues in the bud.