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Shadow IT & How To Manage It Today

In the business world, shadow IT is a controversial topic. Gartner defines Shadow IT as any IT devices, software and services that are used outside or beyond the ownership or control of IT departments/ organizations. This includes: In a standard work environment, the IT department would be responsible for providing whatever IT solutions and work tools were needed across all business functions.

The concise guide to Loki: How to work with out-of-order and older logs

For this week’s installment of “The concise guide to Loki,” I’d like to focus on an interesting topic in Grafana Loki’s history: ingesting out-of-order logs. Those who’ve been with the project a while may remember a time when Loki would reject any logs that were older than a log line it had already received. It was certainly a nice simplification to Loki’s internals, but it was also a big inconvenience for a lot of real world use cases.

Navigating the Transition to Secure Texting

Recently, I stumbled upon an eye-opening NPR podcast that delved into the lingering use of pagers in healthcare—a seemingly outdated technology that continues to drive communication in hospitals. As I listened through the debate around its persistence, discussing challenges and unexpected benefits, it prompted reflections on facilitating a seamless shift to secure phone-app-based texting, acknowledging the considerable advantages it brings.

How HEAL Can Help You Manage Service Incidents Better

Service incidents are unavoidable in today’s complex and dynamic IT environments. They can cause significant disruption to business operations, customer satisfaction, and revenue. However, many organizations are still struggling to manage service incidents effectively. Here, we will explore some of the common challenges faced by ITOps team and how HEAL, an AI-powered tool, can help conquer them.

APAC Retrospective, Part 2: Mobilise: From Signal to Action

Continuing our series on 2023 learnings from APAC, it’s increasingly evident that incidents in organisations are not a matter of ‘if’ but ‘when,’ regardless of their size or industry. Recently, the APAC region has been witnessing regulatory bodies taking stricter actions against major companies for subpar services, leading to substantial penalties.

Network Assessment for A Successful IT Migration or Deployment

Deploying or migrating to a new service infrastructure within your business is always an exciting, but highly stressful venture. In order for a new service deployment or migration to be successful, businesses need to plan and prepare beforehand. A network assessment is the surest and easiest way for businesses to prepare their network for a deployment or migration without any hiccups.

2023 at a glance: The digital enterprise era and ManageEngine

2023 was not just another calendar year; it was a testament to our relentless pursuit of empowering digital excellence in global enterprises. As the sun sets on another remarkable 12 months, we at ManageEngine reflect on a journey marked by innovation, growth, and profound impact.

Client Testimonial - Carhartt

In this featured video, Earl Williams, a Systems Engineer at Carhartt and a longtime Galileo customer, shares a story about how Galileo helped them address a persistent issue within a critical application at their distribution center. Despite increasing CPU and memory resources as instructed by the application vendor, a problem persisted for Carhartt.

Increase The Productivity Of Your Team With These Tips

As a manager or team leader, one of your top priorities should be finding ways to increase the productivity of your team. A productive team means meeting deadlines, exceeding expectations, and achieving success for the company. But with an ever-growing workload and numerous distractions in the workplace, maintaining high levels of productivity can seem like an impossible task. Don't worry though - we will dive into some practical tips that are proven to boost the efficiency and output of your team. Let's begin!

Broadcom VMware Acquisition Impact on Users

The digital world is full of change, so there aren’t many situations that place IT professionals on edge. However, Broadcom’s acquisition of VMware is an exception, since it will impact hundreds of thousands of IT professionals and their organizations. At the moment, VMware has over 500,000 customers worldwide who rely on their services. The Broadcom VMware acquisition, which closed on November 22nd, 2023, has the potential to affect each and every one of these users.