What is Agentic AI? And why does it matter in IT service management and ITAM?
When embarking on a new digitalisation project today, people expect more than just the basics, such as security, functionality or choosing a trusted brand. They're looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management platforms, where automating repetitive tasks and tailoring the experience to users really matter. AI agents are a great solution for this. They can handle tasks on their own, make processes smoother, boost efficiency, and save money.