Engineering teams are under constant pressure to deliver software that aligns with top line business goals: Unlocking Innovation, Reducing Costs, and Improving Customer Experiences. But how do organizations ensure their engineering practices actually move the needle? The answer lies in measuring both inputs (the practices teams adopt) and outputs (the results they achieve).

Hundreds of organizations have migrated from legacy incident response tools to Grafana IRM in recent years as they look to improve production reliability, reduce costs, and consolidate their tooling. Grafana IRM, our incident response and management product, has helped organizations such as LATAM Airlines simplify stressful incidents with observability-native workflows, but every organization has its reservations about the actual migration process.

It’s 3:17 AM. Your phone is buzzing with Slack notifications in the on-call channel. The API error rate has spiked to 60%. You crawl to your laptop, SSH into the prod cluster, and you’re buried under terabytes of logs. The noise is overwhelming.

The customer is the lifeblood of any company, and a good customer has the potential to make a huge impact on the direction and success of your business. Here at Cycle.io, we are no exception. We believe that when you come to Cycle, you are not only getting great tech but also receiving an excellent customer experience. The customers we work with every day are paramount in driving innovation and keeping us honest.

Imagine sitting in an airport’s international terminal. All around you, people are talking to friends and family, many using different languages. The din of noise becomes a constant thrum, and you can’t make sense of anything – not even conversations in your native language. Log data is similar to this scenario. Every technology in your environment generates log data, and information about the activities happening from logins to processing.

Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.

We’re excited to announce the release of HAProxy Kubernetes Ingress Controller 3.1! This release introduces expanded support for TCP custom resource definitions (CRDs), runtime improvements, and parallelization when writing maps.

In today’s modern era of fast-changing business and operational conditions, organizations need IT management resources that are resilient and can adapt to constant change. This objective is often summed up in one word: assurance. But the exact methodologies and IT investments to get there can vary. Regardless of how it’s approached, IT platform assurance is critical to navigating and managing the dynamic environments of modern enterprises operating at scale.

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

Businesses are increasingly depending on network operations centers (NOCs) to ensure their IT systems operate without interruption. Given the myriad of options available, pinpointing the appropriate pricing for NOC services can prove challenging. This guide will explain the factors that affect how much NOC costs and help you make an informed decision that suits your business.