Using service desk software can help you significantly enhance your team’s workflow. However, to maximize the value derived from an IT service management (ITSM) solution, it’s important to know which service desk metrics and Key Performance Indicators (KPIs) to track. There are a handful of essential metrics you can analyze to boost accountability, increase productivity, and ultimately improve your organization’s bottom line through service delivery.

Let’s face it: when Microsoft Teams goes down, it’s a nightmare for IT teams with everyone asking ‘is there a Microsoft Teams outage’? Today’s Microsoft outage was a stark reminder of this reality. Organizations relying on Microsoft 365 were hit hard, scrambling to manage the fallout. But what if you didn’t have to scramble?

Choosing between OpenSearch and Elasticsearch in 2024 represents a critical decision for organizations seeking robust search and analytics solutions. Both platforms offer comprehensive capabilities, but their approaches differ significantly. This in-depth comparison will help you make an informed decision based on your specific needs.

Recently, on the Your Edge podcast, I spoke about how your organization’s culture directly affects your employees’ ability to support customers – how your values influence employee actions. Well, this spurred some conversations about whether it’s more important to invest in your organization’s culture for the sake of your customers or your employees.

Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!

Crontab logs help you keep your cron jobs in check. Learn how to track, debug, and optimize your cron jobs with crontab logs.

I joined ilert as a student front-end software developer. Before, I was mainly writing iOS apps. Even though I already had some experience with web technologies, diving deep into front-end development was a huge step. Both developing iOS apps and web apps share the same kinds of tasks, such as developing the user interface (UI) and writing app logic. However, the actual development environments are completely different.

As the demand for faster processing, greater storage, and more efficient computing continues to rise, so does the need for high-density servers. These powerful machines are designed to pack more computing power into smaller spaces, allowing data centers to maximize their capacity while minimizing their physical footprint. However, as server density increases, so does the weight of the equipment—often significantly.

In today’s always-connected world, a stable Internet connection is as essential as your morning coffee—especially for businesses and remote users. Whether you're running a virtual meeting, using cloud applications, or just trying to get through your to-do list without interruptions, an unstable connection can quickly throw a wrench in your day. Internet stability isn’t just about speed; it’s about reliability.

For football fans worldwide, staying connected to their favorite teams, players, and matches is a passion—and OneFootball delivers exactly that. The platform is a one-stop shop for football fans to follow their teams, get up-to-date information, and immerse themselves in global football culture. With over 100 million users spanning multiple continents, OneFootball is an essential companion for fans to track live scores, player stats, breaking news, and more.