University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

Smart factory advancements in manufacturing mean more and more operational technology (OT) devices are connected to the network. Today, more than ever before, it’s possible to visualize and monitor OT asset health the way you monitor IT assets. It’s even possible to see the relationships and dependencies between manufacturing and OT assets. This reduces the risk that an OT-related patch or change will negatively impact the production environment.

Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of e-waste will be generated globally by 2030, compared to 53.6 MMT in 2019. E-waste is a growing concern for companies who wish to adopt more sustainable business practices, as the amount of business technology that is replaced and thrown out is a leading contributor to the problem.

Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow niche are sticking to on-premise solutions. And the trend is expected to continue. In 2021 alone, the end-user spending in cloud computing was around 482 bn USD.

In today’s digital environment, no company is immune to cyberattacks. In fact, more than one-third of organizations worldwide have experienced a ransomware attack or breach that blocked access to systems or data, according to IDC.1 From the Capital One incident to the SolarWinds attack, businesses and organizations of all facets and sizes are at the forefront of such threats.

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.

Many big organizations do not pay attention to their assets, where they are located, and who is using them when organizations do not pay attention to their assets and pieces of equipment! Asset theft, asset misplacement, misuse, or personal asset utilization chances are more. Asset theft is a massive issue across the world & it is common in all industries.

Remote working quickly became a must with the arrival of the global pandemic. Employees and employers alike have had to adapt quickly. Many companies were caught off guard when the health emergency was declared. Within days, employees were forced to work from home to limit the spread of COVID-19. Telecommuting has brought its own set of challenges to IT departments in order not to interfere with business operations.

Continuous Delivery for Puppet Enterprise (PE) is a tool for streamlining and simplifying the CI/CD process of your Puppet code. Continuous Delivery for PE offers a prescriptive workflow to test and deploy Puppet code across environments. ServiceNow includes a powerful Flow Designer. Why not combine Continuous Delivery for PE pipelines with the ServiceNow Flow Designer to improve and automate your change management process even further?

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.