IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.

Windows 10 was first launched in 2015, and it’s been a reliable choice for nearly a decade, but big changes are on the horizon. Microsoft announced the Windows 10 end-of-life (EOL) on October 14, 2025. This adds up to the 2016 and 1019 MS Office suites reaching their EOL around the same timeframe. This transition will have far-reaching implications, particularly as Windows 10 remains the dominant operating system, installed on over 62% of computers, compared to Windows 11's nearly 30% share.

In the realm of business transactions, various documents play crucial roles in ensuring smooth operations and effective coordination. Among these essential documents are work orders and purchase orders, which often serve as the foundation for initiating and managing transactions within a company. While work orders and purchase orders might appear similar at first glance, it is imperative to grasp the distinctions between these two documents to avoid potential confusion and streamline the business process.

When it comes to acquiring new software for your organization, it's easy to focus on finding the right product and getting it implemented as quickly as possible. But without a structured software acquisition process, that can lead to overspending, compliance risks, or ending up with tools that don’t fit your needs. In this article, we’ll take a closer look at the software acquisition process and explore practical ways to improve it.

Ensuring that systems run smoothly is a key priority for any organization that relies on technology. To achieve this, effective IT infrastructure support is essential. This involves implementing a robust process for managing and maintaining hardware, software, networks, and other critical components that keep operations running seamlessly.

Software as a Service (SaaS) has revolutionized how businesses operate, offering flexibility and scalability through cloud-based applications. However, managing a growing portfolio of SaaS tools can be complex without a structured approach. That's where SaaS Management comes into play. In this article, we’ll explore what SaaS Management is, why it’s essential, and how it can help businesses save time, cut costs, and stay compliant.

Managing fixed assets efficiently is crucial for maintaining financial accuracy, operational effectiveness, and regulatory compliance. Fixed Asset Management software has emerged as a powerful tool to help organizations track, maintain, and optimize their valuable long-term investments. This article explores the benefits, features, and considerations of implementing fixed Asset Management software in your business.

Employees can sometimes be a step ahead of their organizations when it comes to leveraging new technology. This cybersecurity month, we’re looking at the risks of shadow AI and outlining a multi-pronged approach to turn your team's AI enthusiasm from a security risk to a productivity driver.

Facilitating teamwork is often regarded as a matter for HR, while technology is seen as solely an infrastructural concern. But is it really as simple as that? In Tool Sprawl and How To Stop It, we exposed the productivity costs of poorly integrated tools. Now, let’s examine what these conditions can do to hinder collaboration.