Data is essential for every business in the modern world. It is very important to keep this data safe because if it gets hacked, it could lead to terrible things like losing money, getting in trouble with the law, or having your reputation hurt. Imagine finding out that important business data or private customer information has been changed or hacked. The thought itself is scary.

Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere Work Report.

In today's digital age, cybersecurity stands as one of the most crucial fields, protecting our online lives from an ever-growing array of cyber attacks. As more personal and professional activities move online, the demand for skilled cybersecurity professionals has surged. This rapid growth presents a unique opportunity for those interested in diving into a field that is both challenging and rewarding.

Crafting a strong cybersecurity resume can be challenging, especially in a dynamic and competitive field like this one. Your resume must reflect your technical skills, achievements, and passion for cybersecurity. This guide will walk you through some key tips and strategies to help your resume stand out, get noticed, and convince potential employers that you're the right fit for the job.

An ITSM dashboard is your de facto control center for everything related to Service Management. It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points.

An ITSM maturity model offers a framework that organizations can use to assess and enhance their IT Service Management practices. This model measures the effectiveness and efficiency of IT processes, providing a clear roadmap for growth. Organizations apply these models to evaluate their current IT Service Management capabilities, identify areas that need improvement, and ensure alignment with their business goals. Think of an ITSM maturity model as a strategic guide.

Organizations of all sizes face growing threats that can compromise sensitive data, disrupt operations, and damage reputations. Cybersecurity tools are indispensable in defending against these risks. But with so many options available, knowing which tools to choose and how to implement them effectively can feel overwhelming. This article will guide you through the essentials of cybersecurity tools: their types, how to evaluate them, and best practices for implementation.

Lost revenue, project delays, customer frustration, damaged reputation… The immediate consequences of system downtime are profound. However, the human impact of technical disruption can have just as crippling an impact on business outcomes. As IT teams worldwide work around the clock in the wake of outages like the recent CrowdStrike event, we take a closer look at the hidden toll of downtime and how IT leaders can work to mitigate its most harmful effects.

Starting with ITIL can be overwhelming, especially when you’re unsure of where to begin. Don't worry; we’re here to help you take the right steps with some essential ITIL best practices. This article will guide you in building a solid foundation for implementing ITIL effectively before diving into the official components of the framework. We've gathered these practical steps to set you up for success in managing IT services that align with your organization’s goals.

In today's digital-first world, businesses rely heavily on technology to drive operations, enhance productivity, and stay competitive. However, managing the myriad of IT resources within an organization requires more than just having the right tools; it demands strategic oversight. This is where ITAM vs ITSM comes into play.