On a video call, a customer asked why I had a stack of boxes behind me. That’s one of the things about Zoom—you get glimpses into other people’s worlds. My world is full of cardboard. I moved to a new home on the East Coast a few months ago, and unpacking is a slow process. The boxes are full of business books. I have a healthy collection, and my latest addition is Think Again by Adam Grant, the top-rated professor at the University of Pennsylvania's Wharton School.

As the hiring market continues its post-pandemic recovery, the IT industry has come to an interesting crossroads. IT professionals are more in-demand than ever before – and meanwhile, the responsibilities of a modern IT team are shifting dramatically. IT leaders are realizing that restructuring their teams or giving existing job titles new responsibilities isn’t sufficient to meet this moment.

Preventive maintenance is probably the most neglected type of maintenance. Yet it can make a big difference to your business. It allows you to prevent unexpected equipment incidents that can affect your business.

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).

Professional service management software is not a luxury for modern service businesses; it's a necessity that ensures greater profitability and growth potential. Professional service management tools are crucial for growing service businesses. As a service business owner, it's never been more important to consider investing in automation solutions to maximize the efficiency of your workforce.

For many federal employees, the workplace has shifted from a traditional office setting to being at home—in a kitchen, bedroom, basement, or any spare desk in the house. With a physical workplace transformation of this nature, cybersecurity concerns come to the forefront. While most agencies have been diligent in addressing these concerns, how has your agency planned to secure its physical inventory?

Companies are more and more dependent on their IT systems. The reliability and performance of the network are two aspects that should not be neglected. The IT audit is a good way to evaluate the efficiency of the system and avoid bad surprises.

The helpdesk ticketing management system is one of the best applications to resolve problems. It helps organizations to resolve incidents at the earliest so that the impact of the incident can be minimized. With this system organizations take a systematic approach against each incident as several parameters are noted while resolving the ticket. However, when you are not equipped with any software then it leads to work hindrance frequently, incidents are resolved in too much time.