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My New Year's Resolution: Going Passwordless!

What is your New Year’s resolution for 2022? Well, it is that time of year again! My resolutions are not necessarily new, but a continuation of several that I have made in prior years. Eat healthier foods, lose weight, and save money are the ones that immediately come to mind. Another best practice that I started several years ago was to adopt a passwordless authentication initiative for all my internet connected personal devices.

On-Call Escalations

With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders. Set each escalation to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.

Museum : How to manage your art collection?

Maintaining an up-to-date inventory is very important, but it is even more so for museums and art galleries that have many valuable collections. An art inventory must be well managed and well preserved to ensure its longevity over time. For insurance and control purposes, high value objects must be checked regularly and some important documentation on the artworks must be kept.

What Are the Top Facility Management Trends That an Organization Can Follow?

An asset management software enables you to plan your activities that need to be done in a way that productivity can be increased and let you know the performance of each asset individually. Lots of organizations have issues in maintenance management because they have huge facilities and there are several buildings as well. It lets you know all the asset information about the assets in each facility. You can get information about where they are located what their current condition is.

How to Maximize ROI with Maintenance Tracking Software?

Maximizing return on investment is one of the aims of an organization. It can be beneficial for business. Many organizations ignore factors through which unnecessary expenses can be reduced & enhance return on investment by boosting asset performance. In order to increase return on investment asset management is important. If asset management is not done in the right way, then the business will not run to its full potential.

Five Building Blocks for Successful AI-Enabled IT

Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the definitive transformational technology of our times. A recent IDG study found 93% of IT professionals have already deployed or started to explore AI to augment their ITSM and ITOM modernization efforts. Clearly, AI is making its way into our workplaces faster than we imagined.

What IT agents really want for Christmas

It’s finally the most wonderful time of the year, and this calls for a blog post on what service desk agents really want for Christmas! In addition to a warm blanket, a holiday watchlist, and a steaming cup of hot cocoa, IT agents could also use these service management functions for an extra merry holiday season. Continue reading to find out what they are.

Improve Your Business Productivity with a Personalized Asset Management System

We know asset management software can be beneficial for businesses. It comes in handy when you want to manage hundreds of assets regularly. It saves you from unnecessary expenses & keep asset safe and adds security to the asset. You can schedule maintenance easily and avoid sudden asset breakdowns. Most importantly it automates the process by eliminating manual processes. Spreadsheet accuracy is also improved as only one person can access it at a time.

ITSM 2021: A year in review

The IT Service Management landscape has shifted enormously over the last 12 months. From companies leveraging AI to modernize ITSM/ITOM capabilities to prioritizing employee experience in the workplace, the past year has seen ITSM emerge as an organizational superpower to implement highly cognitive technologies. In this article, we give you a complete rundown of what happened in ITSM in 2021.

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5 Process Improvement Methodologies To Change Your Business

Process improvement is an organizational strategy for achieving superior performance by systematically identifying flaws or inefficiencies in business processes, analyzing the data collected and determining how to address these issues. The methodology involves a series of steps. In this article, you will find 5 of the best process improvement methodologies.