Software asset management (SAM) is an important part of your ITSM toolkit. According to an industry-wide report, the SAM market is estimated to expand to USD 3.82 Billion by 2026 at a CAGR of 14%. This number alone underscores its importance to the overall ITSM operations within an organization. Investments in SAM, today will translate to better efficiency and customer satisfaction in the long run.

Updated May 5, 2023 In banking, insurance, and wealth management organizations, it’s imperative to enhance customer experience to stay competitive. Although digital transformation has improved the front office and customer engagement, it’s not enough. Financial services organizations also need to provide good employee experience, protect against risks, cut costs, and accelerate innovation. It’s a tall order for any highly regulated organization.

Last week, my friend and colleague Leon Adato ( t| b) introduced 2021’s IT Pro Day theme “Bring IT On” and observed an IT pros’ life experiences helped to form the foundation of their skillsets and careers, ultimately preparing them for any challenge thrown their way. Whether it’s a pandemic, natural disaster, or a configuration error that takes down a mission critical server—we know IT pros have it in hand.

Humans are the weakest link in the cybersecurity chain. Where have you heard that before? Humans can be hacked! That too? Yes, I am also one of those weak links in the constant battle against malicious cyber criminals and it can be attributed to just being lazy. It’s human nature and we can easily be socially engineered into giving up our precious online user credentials to the bad guys.

At JG Summit Holdings, one of the biggest conglomerates in the Philippines, we drive business growth with a passionate mindset: “Dream big. Take bold, brave steps. Get it done.” Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, on our business.

Teamwork project management is critical to the success of your organization. If you have the right project management tools in place, these will give your team a strategic advantage. A team can only ever be as good as the tools it utilizes. Organizations committed to delivering incredible customer experiences are actively investing in teamwork project management solutions.

18 months later, organizations around the globe are slowly but surely starting to welcome their employees back to the office – or at least thinking about it. But this is not a “back to normal” kind of thing. Most will recognize that something’s different this time around. Firstly, there is no clear one-size-fits-all return-to-office strategy.

When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

In just the last two years, ServiceNow has doubled the features and functionalities of the Now Platform to manage larger, more complex workflows for the new world of hybrid work. As demand for digital transformation grows, so do expectations for effectively leveraging data to create highly personalized experiences for customers and employees and to unlock productivity across the enterprise.

A common theme running through a variety of management techniques and methodologies, everything from Agile to Lean to Six Sigma is the Pareto Principle – also known as the 80/20 rule.