Financial services is no stranger to disruption. From fintech to blockchain and beyond, the industry has bobbed and weaved through a decade of constant change. The good news is that this experience makes the industry uniquely positioned to lead through the challenges of COVID-19. The bad news is that those financial organizations that can’t rise to the task can lose the trust of customers counting on them in their time of need.
Think about it. Without the efforts of communication service providers (CSPs) who handled a massive surge in traffic patterns, it would be much more difficult to work from home, learn online, or binge Tiger King. However, while they rose to the challenge, it also exposed the need for more agility in communications operations, sparking a renewed focus on the need for service transformation.
As humans, it is common to find two tendencies when we work: Remote working began as a significant challenge. Many teams saw falling productivity and morale. Some people even declared it the end of ‘fixed working hours’ as we know it. As all of us started getting used to the concept, we started seeing solutions to alleviate, if not entirely eradicate the problems.
When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable. One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.
Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations.
One of the most important things that customers consider while purchasing a product or service is its credibility. A label that states the product has been tested, analyzed, and certified by an international regulatory body reassures a customer’s purchase decision. This is why organizations today strive to get themselves bench marked, differentiated, and validated. For this, they seek out regulatory bodies that develop and publish international standards.
Today’s modern IT estates see big increases year-over-year in the use of SaaS-based applications. In addition, with more applications being accessed through the browser, managing browser usage, data, and synchronization has become critical to positive experience for local, mobile, and remote users. Combining Ivanti Environment Manager and Avanite WebData Control offers IT teams enhanced browser management and accelerates logons up to 60%.
Remote work has become the new norm. Organizations are adapting to the current volatile market conditions by amending their business strategies, drafting new business playbooks, and laying down novel policies, all centered around one theme: remote work. This transition to remote work certainly hasn’t been easy and brings with it a unique set of challenges. Shifting business operations to remote environments profoundly impacts an organization’s IT infrastructure and in-house networks.
Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.
