The transition to Agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition. Which ITSM processes and controls are still relevant and how can you adapt them to the new agile world?
There’s a job description you don’t see often, but unfortunately, it’s much closer to the truth about what companies are truly looking for these days in an IT manager. Technology has taken over the workplace.
In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to support their IT operations and to respond faster to major and critical IT incidents.
Managing services is hard for both service owners and stakeholders. To make things easier for everyone, define a clear set of expectations from the beginning. This helps measure and evaluate the health of services easier.
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.
Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.
If business professionals ignore network and system issues, the consequences could be dire. For instance, imagine what might happen if your company suffers a cyberattack, flood or supply chain failure. In this scenario, your critical networks and systems may slow down or stop working. And if you lack an effective business continuity management (BCM) strategy, you risk downtime and outages that could put a significant dent in your business’ bottom line.
The IT team at Samsung’s Austin R&D Center had the talent to be successful. Yet, there were bottlenecks getting in the way of their efficiency and productivity. Poor communication, lack of visibility, bad process, and unorganized tools were hampering their ability to support the rest of the organization and realize their full potential. Sound familiar?
