Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a new type of journey today! But first, go give Setting Up Your PagerDuty for Sweet Victory a quick read if you haven’t read it already, it’ll give you some context around PagerDuty setup on its own.
We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage team.
We all want better results with less effort. Automation increases reliability and improves quality. These truths mean that every software company out there is trying to accomplish a similar end result for their customers. But let's face it - no single company is going to get there alone, it's too big a job for just one tool. Your best option is to use the best tools for their specific feature sets... but make sure they play well together, in order to get the results you want.
PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our team looks forward to all year because it gives us a chance to connect with many of our shared customers who depend on ServiceNow for critical parts of their operations. This year is even more exciting for us since we’re launching the newest version of our ServiceNow integration for HybridOps teams.
The rise of the hybrid enterprise is wreaking havoc on IT teams. IT service/operations management (ITSM/ITOM) is more challenging than ever, as infrastructure continues to become more complex, more involved, and more resource-intensive.
If you’re an IT professional who has followed our blog, you’re familiar with OnPage and ServiceNow’s integration and their shared commitment to ensuring that critical alerts are never missed. But, did you know that OnPage and ServiceNow just took this powerful integration to the next level? The latest release of the integration provides significant enhancements. It’s also fully certified by ServiceNow and available on the ServiceNow Store.
Last month was busy with several key product updates, events and webinars. OpsRamp EMEA controlled the chaos in Europe with our presence in Cloud Expo Europe London, while the US demonstrated OpsRamp’s bi-directional ServiceNow integration with a webinar, and 451 Research’s latest report recognized the company’s innovations in hybrid cloud management. Here’s a quick snapshot of the news milestones that made the month of March.
Our recent webinar on Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM featured Curt Thorin, Solutions Strategist and Jordan Sher, Director of Corporate Marketing. The webinar addressed the challenge of managing alerts and remediating incidents at scale and how the right automation and ITSM integration investments (powered by AIOps) are helping enterprises address the problems of alert storms and service degradations.
A Configuration Management Database (CMDB) contains all relevant information about the hardware and software components used across an organization’s IT environment. Even more important, a CMDB defines the relationships and interdependencies between those assets. This makes it easy to understand, manage and report on the service being delivered.
Back in the late 1980s, the UK government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations to govern the way private and public sector organizations manage IT with a set of standard practices.
