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How Basware took their customer service to a new level

Basware is known for delivering leading edge financial software that cuts costs, increases efficiencies, and reduces risks to an enterprise’s global operations. They help customers simplify operations and spend smarter by automating procurement and finance processes. What makes their offerings world-class is both the capabilities they provide and the way they provide them.

Significance of AI & ML in Network Performance Monitoring

If you’re a tech geek you must have come across disrupting technologies like Artificial Intelligence, Machine Learning, Big Data, and IoT. These are the key buzz words since many years. With this blog we plan on kickstarting 2020 with the most sought-after question amongst IT administrators & DevOps team, “How will AI & ML benefit us?”, “What’s the role of AI in Networks?” & more. Well, let’s get started!

5 Software Asset Management Predictions for 2020

Firstly, I would like to take this opportunity to wish you all a very Happy New Year. I am writing from my favorite coffee shop in Warrington, rather than undoing all the damage I did eating my own bodyweight in Ferrero Rochers over the Christmas break! I’m excited to share some of my Software Asset Management (SAM) predictions for 2020, and the coffee has kicked in, so let’s go!

The Importance of IT Service Management [What You Need to Know]

The importance of IT Service Management today cannot be overstated. Managing IT services has rarely been more challenging, and your users expect a lot from you. With Ivanti Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.

Employees are on board with on-boarding

A miserable first day on the job can often be worse for employers than it is for employees. In response to a 2018 survey from West Monroe, 45% of new hires said they rebooted their job search after their first day didn’t go as hoped.  There is an obvious—but not easy—solution to avoiding the mutual misery: a smooth onboarding process, which leaves a great impression and dispels any confusion that might tarnish it.

A look back at 2019: A road that led us to greater heights!

What a great year 2019 turned out to be for ManageEngine IT operations management (ITOM) solutions! This past year, we introduced new features to help improve the performance of network devices, VMs, applications, etc. for organizations of any size. On the note of organization size, we introduced three new editions this year, each designed to cater to the IT operations management requirements of organizations of different sizes.

What is a Self-Service Portal?

Providing support to customers has a cost to the company; it doesn’t matter whether the support is for internal or external users. When we talk of serving internal customers, ITSM obviously comes into the picture. ITSM is an important IT investment that has a direct bearing on the quality of an organization’s IT services, but has a significant cost attached to it. The cost aspect of an ITSM solution can be managed using a self-service portal. Want to know how?

Best of 2019: Ivanti's Most Viewed Blogs

If you're one of the lucky ones, 2019 was a great year for you. All the fortune cookies came true, and for that, we're happy for you. Some of us were not as lucky, as our fortune cookies were full of lies and false hopes. Simply hearing the word "2019" is so triggering we need a safe space. Deep breaths—2020 will be better. Regardless of anyone's personal experience with 2019, one thing is for sure regarding this little corner of the internet: the Ivanti blog totally slayed.

Forecasting 2020: Tech Predictions and New Year's Resolutions from Ivanti Insiders

It's been a long few weeks. You feel bloated and your head hurts. You can't even remember how your pants used to fit because all the family dinners and homemade desserts have taken up permanent residence on your body. There's extra love on your handles, so to speak. But it wasn't just the chocolate truffles that tested you. All the shopping, gift wrapping, traveling, food preparation, and time with the in-laws has you feeling like you just battled war.

Key Trends to watch out for in IT Infrastructure Monitoring

IT Infrastructure monitoring (ITIM) and IT operations monitoring (ITOM) has been evolving at an unprecedented rate as business grows. The focus area of IT administrators is changing with the technology advancement & how they can support & contribute to business strategy. “There’s a gigantic evolution happening right now, it is not about software or hardware anymore — it’s more about delivering business services smoothly that can fulfil business needs.