Threat actors move fast. They are agile and will shift tactics as opportunities present themselves. As the COVID-19 pandemic changed how we had to work and manage our users and environments, threat actors also made changes. They adapted to a new opportunity and they did so very quickly. ZScaler released a report in April showing the increase in COVID themed attacks increasing 30,000% between January and March this year.
With the first half of the year now behind us, and following our current cadence of quarterly updates, we continue to support our customers by releasing a third Identity Director update for 2020. Where the 2020.1 release of Identity Director focused on password resets—aiming to help both users and organizations as more and more employees work from home—the current release is all about empowering the users to be in control.
As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!
If you are an IT professional, you are technical. You love technology. You love to dabble. You enjoy the thrill that comes from troubleshooting problems and finding a solution. But you probably don’t want to troubleshoot and fix problems all day. There are other interesting things to do. IT can be strategic in helping companies improve their top and bottom line. The complexity of IT continues to increase. The good news is that the need for talented IT staff also continues to grow.
Your worst nightmare: a failure, a breakdown or any other inconvenience that can disrupt the smooth running of your daily activities that happens at the worst possible time. When you need your equipment, its reliability is absolutely paramount. In the absence of proper and functioning equipment, you’re not only wasting time, but you’re also jeopardizing employee productivity and the reputation of your service, all while seeing an increasement of operational cost.
At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.
As per research published by Hosting Advice, over 56% of employees who felt disengaged at work marked inadequate training as the key reason for it. Over 53% of employees felt that they would be able to perform better at their jobs if they received adequate training. And over 31% of respondents to the research survey stated that they had to quit their jobs less than six months after being hired. Olivia was one of those last set of employees at her first job out of graduate school.
We at Ivanti are thrilled to announce our new strategic partnership with Intel. Offering Device-as-a-Service with self-healing capabilities for the next generation workforce, Intel® Endpoint Management Assistant (Intel® EMA) now integrates with the Ivanti Neurons hyper-automation platform. This partnership enables IT organizations to self-heal and self-secure with Intel vPro® platform-based devices—both inside and outside of the corporate firewall.
As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.
Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.
