Routine manual tasks consume IT and service desk resources and limit your team members’ ability to move ahead with higher-impact strategic projects. Every minute saved is 60 seconds freed to reassign people to innovation, strategic projects, and critical business challenges. Automation streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace- automation processes required to support the business.

Earlier this year, I predicted that Artificial intelligence (AI) would move from innovation labs to mainstream workflow projects this year. In IT organizations, I believe service management teams will lead this trend. Here’s why.

Here at ServiceNow we think people should be able to work the way they want to, not according to the rigid dictates of legacy software. Thanks to the Now Platform, help is on the way. The Now Platform Orlando release features new AI and analytics capabilities designed to make work, work better for people. We call this group of capabilities Now Intelligence. Now Intelligence enhances IT, employee, and customer workflows, so every department in your company can work smarter and faster.

I’ve always been a huge fan of mystery novels and true crime stories. It seems true crime is having an especially big moment right now, from serial killer documentaries to podcasts. Like so many people, I find myself drawn in as I read, watch, or listen to the criminal investigation. It’s fascinating how detectives work, diving into the smallest of details to solve massive crimes.

A friend of mine recently shared an experience with me that he had while working as a manager for a software manufacturer. The experience was about an employee he had to terminate. He told me that after meeting with the employee and HR, he completed the paperwork that was required and sent it back to the HR department. Six months later, he received an email from finance giving him an overview of the expenses for his department.

Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal employees and citizens. Having joined the ServiceNow team less than a year ago and having previously worked in the federal government, I was fortunate to hear our federal customers share their dynamic stories and learn more about the steps they are taking to accelerate their modernization journey.

Managing IT infrastructure today can feel like a game of Tetris. Operations staff are constantly managing the addition of new pieces, trying to quickly determine how to best position them while the clock is ticking before the next round drops. Ultimately, decisions made early on impact what comes later and vice versa.

As part of the re-affirmed commitment to customers as announced on January 30, Ivanti launched an Independent Business Unit (IBU) consisting of proven solutions with a large customer following (dare I say: fans?) that deserve some TLC. One of the solutions managed by this dedicated team is Ivanti Device & Application Control, powered by HEAT. So, where is Ivanti Device & Application Control at these days? The dedicated team hasn’t been sitting still.

A quick checklist for deciding when delegated development is right. Sprawl and lack of governance continue to keep Enterprise Architects up at night. Unfortunately, their efforts to enforce logical control over application strategy and building often just frustrate departments needing an immediate solution to a problem. Rogue IT tools pop up and security risk increases. A 2019 Forbes Insights survey found that 1 in 5 organizations have experienced a cyber event due to an unsanctioned IT resource.

The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.