Whether military, a civilian agency, or even a public education institution, organizations across the public sector have witnessed a substantial increase in cyberattacks. There were a number of hits on education around this time last year, and then on health-related agencies as the COVID-19 pandemic struck. So, how do government agencies ensure their security posture is up to the task of defending against increasingly opportunistic forces of evil?

The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.

By now, you’ve heard a number of us at ServiceNow talk about the “workflow revolution.” The COVID-19 pandemic has made businesses rethink how they operate, engage employees, and serve customers.

IT operations are at the front and center of any enterprise in today’s world. With newer technologies, tools, and processes emerging every year, there is a proportionate increase in operational complexity. Adding to this, given the global remote work wave that we’re currently riding on, it is no surprise that IT operations are always kept on their toes. In fact, IT operations managers are one of the most sought after members of today’s modern IT enterprise.

Cloud and digital transformation have made business operations more efficient than ever. However, with more connected tools, devices, and platforms, monitoring has become a major challenge for IT professionals. Here is a simple analogy – imagine, you are the captain of a ship with thousands of passengers. The entire ship’s control rests in your hands. To better understand what is going on in your ship, you have installed various tools.

The ITOM Podcast returns with yet another episode to help you eliminate all the remote work woes in your IT environment. In the last episode, we discussed in detail about the key areas enterprises need to monitor to ensure endpoint security, measures to adopt to ensure cybersecurity while rolling out BYOD policies, and the crucial factors that IT leaders need to know about in the post-pandemic era with respect to IT security.

The client in consideration is one of the largest engineering, procurement, and construction (EPC) companies in India. With projects covering over 14 states in the country, its portfolio of services and offerings is widely diversified. It primarily engages in three forms of businesses – civil construction, road & highway development, and manufacturing.

Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other items you might be interested in buying. And if you’re on the site long enough, chatbots may appear asking if you have questions or need assistance locating something.

Even though ITAM has been around for a long time, there are still some very loose interpretations that claim to define IT asset management (ITAM). But, to be fair, the term asset management has different meanings depending upon the audience. When it comes to IT assets, we are specifically referring to those assets that enable the IT side of the business to run.

It’s September. Summer in the northern hemisphere is coming to an end. Going outside of your home is still somewhat unusual. And the year has been chaotic with politics, the pandemic, and civil activism. Our emotions are running high—we should probably stop right there in describing 2020. However, as with many things, rarely will you find a full understanding on the surface of a situation.