Our IT surveys have become a huge hit! The press releases and blogs we put out recapping the results from our surveys are consistently picked up and republished by third parties. We're happy to be able to provide such useful insights into the IT professional's experience, benefitting not just us, but the IT industry as a whole. Before we get into the results of our most recent survey, be sure to check out some of our previous studies.

Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service Management workflow product to enable more seamless, connected customer experiences. In today’s experience economy, where digital-only is our reality, marketing and customer service organizations must be aligned around a data-driven, customer-first approach.

ServiceNow’s mission is to make work, work better for people. We strive to make work experiences – tasks like onboarding as a new employee, managing IT requests, and dealing with workplace issues – as convenient as buying a pack of diapers online for my newborn. But, at ServiceNow, we do it all with an eye towards the employee, aiming to make their lives easy and hide the complexity. Our Employee Workflows empower people to get answers and help—anytime, anywhere.

COVID-19 is changing how people want to work and how companies engage and communicate with their employees. As the curve flattens and organizations consider how to safely return employees to company workplaces, they need flexible solutions that allow them to balance employee preferences with health, regulatory and safety requirements and the demands of the business. Companies need modern, agile workflows to meet employees where they are.

The COVID-19 pandemic has reminded me and many others of the importance of customer service. Today, customer service management is a 24/7 business. ServiceNow’s Now Support portal already allows our customers and partners to manage their instances, upgrades, and users from one central location.

There’s a lot going on in the world right now. The current healthcare crisis is making a lot of companies reconsider their next moves and forcing them to radically rethink how they operate and embrace technological investment in their warehouses and distribution centers. Also, Windows-based handheld computers that have long been found in the hands of warehouse workers for picking, packing, loading, inventory, etc., are nearing the end of life.

For many IT organizations, widescale remote working brings new requirements for supporting both end-users and assets. This is stretching resources and capabilities for many IT teams as they adapt to this change without compromising quality or security. Until recently, the office was the traditional hub of connectivity—not just to business systems, but also among employees.

Amid the COVID-19 pandemic, ServiceNow and our partners have been busy meeting the needs of customers across the world. In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.

Business leaders are always looking for ways to leverage technology so that employees can do their best work and meet evolving customer demands. While we settle into the new normal of remote work, mobile technology is taking on a new role in the enterprise, as employees adapt to an increased blending of their professional and personal lives. At ServiceNow, we recently conducted new research to understand how employees are taking advantage of mobile services offered by their organizations.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.