I am a challenger. It’s in my DNA somewhere I am sure. To find limits. Evaluate them. Develop an attack angle. Push beyond. Repeat. This is largely due to my hobby of cycling, which I had no idea would further develop my challenger habits when I took it up a handful of years ago. In cycling, it’s easy to find targets for goals. Sprint to the next intersection. Ride up a climb. Complete a 100-mile century. For me, it came in the form of a particular one-day cycling race covering 205 miles.

Today we announced the expansion of our partnership with Microsoft to deliver elevated digital employee experiences that meet people where they are. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.

The network monitoring teams can now tap into Internet-of-Things, software-level network, and cloud-based services to ensure maximum uptime and optimal network performance. However, adapting to these technologies would mean defining new practices for legacy architecture integration, reengineering the monitoring workflow, and evaluating the toolkit for enhancing comprehensive and layered network management.

The ITOM Podcast is back with an all new episode aimed to alleviate all your remote work woes in your IT environment. In the last episode, we discussed in detail about the need for compliance checks, major causes of compliance violations across industries, and the solution to help maintain network compliance. This week, we’ll dive into the end-user experience in this era of remote work.

We’re well over a year old now, the team has doubled in size and things are going just swell here at Team_Cookdown. Since we launched, we’ve expanded our product range to include some awesome new solutions like Alert Sync and Discovery and added loads of new features to our existing SCOM toolkit; to bring you expertly crafted integrations solutions for two of the most established platforms in IT enterprise, SCOM and ServiceNow.

Good news! We’ve created an awesome SquaredUp dashboard pack for our ServiceNow Monitoring MP! You can now enjoy our ServiceNow Monitoring MP and Dashboard pack for free, just click on the links below.

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to choose one or the other. Like most great marriages, it’s how these two methodologies complement each other that makes them an ideal pair when it comes to ITSM.

Today (September 17th, 2020) heralds the release of Ivanti User Workspace Manager 2020.2 – our most significant in recent years.

Whether military, a civilian agency, or even a public education institution, organizations across the public sector have witnessed a substantial increase in cyberattacks. There were a number of hits on education around this time last year, and then on health-related agencies as the COVID-19 pandemic struck. So, how do government agencies ensure their security posture is up to the task of defending against increasingly opportunistic forces of evil?

The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.