Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations.
One of the most important things that customers consider while purchasing a product or service is its credibility. A label that states the product has been tested, analyzed, and certified by an international regulatory body reassures a customer’s purchase decision. This is why organizations today strive to get themselves bench marked, differentiated, and validated. For this, they seek out regulatory bodies that develop and publish international standards.
Today’s modern IT estates see big increases year-over-year in the use of SaaS-based applications. In addition, with more applications being accessed through the browser, managing browser usage, data, and synchronization has become critical to positive experience for local, mobile, and remote users. Combining Ivanti Environment Manager and Avanite WebData Control offers IT teams enhanced browser management and accelerates logons up to 60%.
Remote work has become the new norm. Organizations are adapting to the current volatile market conditions by amending their business strategies, drafting new business playbooks, and laying down novel policies, all centered around one theme: remote work. This transition to remote work certainly hasn’t been easy and brings with it a unique set of challenges. Shifting business operations to remote environments profoundly impacts an organization’s IT infrastructure and in-house networks.
Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.
I’ve always been an advocate for working from home. While some would say working from home is rarely a good idea, decades of personal experience have proven otherwise. For one of those decades, my husband and I ran a successful marketing consulting company. Our work was done solely from our home office, all while raising five children. We started our days early before the kids woke up, and when they left for school, we worked feverishly until their return.
Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?
What have you done for me lately? For many in IT, the feeling that you’re only noticed when something breaks is ever-present. Thanklessness is hard enough to cope with. Couple that with a recent survey suggesting 84% of IT workers believe their jobs will get harder over the next three years, and two options come to mind: run screaming into another career, or prepare for burnout.
ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.
