Ninjas are known for their stealth and agility, skills that take much practice and study to master. They are never satisfied with their current abilities and always seek to improve. Those noble aspirations are not limited to secret warriors. In the current climate, IT leaders are also busy adding new capabilities to their skillset. In my IT Experience Podcast, I regularly sit-down with IT pros who have valuable advice for their peers.

IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to connect employees and IT.

Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud adoption becomes more prevalent, let’s take a look at why the cloud pairs so well with IT service management (ITSM).

IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows ServiceNow Onboarding and Software Asset Management (SAM).

In today's press release, we announced the incorporation of Ivanti patch management technology into the XM Cyber BAS platform! XM Cyber is a multi-award-winning leader in breach and attack simulation (BAS) advanced cyber risk analytics and cloud security posture management.

Network Monitoring is often considered the key in ensuring an efficiently run network. However, as the business and its operations keep expanding, network monitoring goes from being a responsibility to become a necessity. At a larger scale, network issues can result in significant hindrances for the operations.

ServiceNow is one of the most widely deployed ITSM tools within enterprise IT environments, and for good reason – they provide a highly customisable platform that allows organisations build the tools they need to their exact requirements. But you’ve got more than ServiceNow to manage and monitor – there’s SCOM, Splunk, and Solarwinds monitoring your infrastructure, also your APM and CI/CD tools too.

The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world. Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests. Now with the latest update for our mobile app, service requests can be managed using phones or tablets.

Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been following our ITAM series and are delivering services to employees, you most likely have an understanding of the ITAM essentials and questions to keep in mind when developing a strategy. Now in this blog, I’ll guide you on the journey to take your strategy to the next level.

Get above and beyond Oracle monitoring on SCOM by creating actionable ServiceNow incidents from your SCOM alerts with real-time, two-way synchronization. Cookdown and NiCE have joined forces to help you leverage your SCOM and Oracle monitoring investment while increasing your IT Service Management quality, in the best possible way.