IT service management (ITSM) has evolved into a much broader discipline than just delivering IT services to the business. It’s grown beyond the IT department and become an integral part of how every employee in almost every business unit performs and completes tasks. In a recent webcast, SolarWinds Sr. Solutions Engineer Liz Beavers, ITSM experts Valence Howden and Julie Mohr, and HDI’s Group Principal Analyst Roy Atkinson paint a picture of what can be expected for the future of ITSM.

CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.

The impacts of COVID-19 have been felt globally and across every industry. Supply chain businesses have faced a challenging few months and we’re not out of the woods yet. Warehouse and supply chain organisations in the UK have been contending with a 129% boom in online shopping, as non-essential shops have been closed and many consumers continue to favour online grocery shopping instead of braving the supermarket queues.

Our CTO and Field CTOs spend a substantial amount of their time talking to customers, industry leaders and domain experts, gaining extraordinary insights and subject matter expertise on the most current and burning issues in IT Operations. Listening to them speak at events, webinars, prospect meetings and even as part of random watercooler chats, we always thought it was a shame we didn’t have a platform to share their wisdom on a broader scale.

How to allow customers to easily request data privacy under the California Consumer Privacy Act Julie, who recently took up baking cupcakes as a hobby, is furious—and not about her culinary skills. She hadn’t realized how much of her personal information the company from which she bought her supplies had harvested and sold, without her express permission.

ServiceNow, the leading digital workflow company making work, work better for people, today announced it has signed an agreement to acquire Sweagle, a Belgium based configuration data management company. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the ability to leverage machine learning to identify and help prevent potential misconfigurations from causing outages in produc

As an IT manager you would have often heard from your line manager or user ask “Let’s drill down to find the root cause.”? As dreaded a question as it may seem, it is really the most important answer to understand IT outages. IT infrastructure availability is highly dependent on isolating problems, so the deciding variable in a problem can be fixed without putting the entire system at a halt. This is where RCA can be of tremendous help.

Configuration items (CIs) in the configuration management database (CMDB) stores information regarding the relationships among its assets. IT configuration management is becoming increasingly critical in order to maintain service levels and keep all hardware and software performing at peak levels. In order to maintain those levels, there are a few things to understand about the CMDB, how those CIs are connected, and how their relationships can be used to improve technology services.

Do more with the same. That’s a phrase many of us hear in our careers when there is an expectation for higher output with no increase in resources or budget. One way many organizations achieve this is by leveraging the functionality of their IT Service Management (ITSM) solution to automate workflows and build more efficient business processes throughout all departments, not just IT. This is often referred to as Enterprise Service Management, or ESM.