As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return to work policies must encompass a full understanding of the needs and questions of its employees. The other top need is a true assessment of safety as it relates to COVID-19. How does the new place differ from one that is familiar? From the perspective of the employee, there may be sentiments of fear, uncertainty, and reluctance.

I’ve been writing about continuous cloud optimization for a while now, and recently, I’ve spoken with several organizations to understand any challenges they’re currently facing in their automation journey. Their insights would help us understand how we can improve our technology to better support them. I discovered two fundamental themes behind their challenges.

Strategic changes and new deployments in all growing businesses are expected. So by design, businesses need to be adaptive to new changes. When such transformations are being undertaken, organizations need to continue preserving their infrastructures while complying with pre-defined timelines. To efficiently manage such deployments, organizations make use of ITIL concepts like change and release management.

You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are other solutions capable of more. So what’s standing in your way? Implementing that new platform seems time-consuming and stressful. But it doesn’t have to be.

No company likes to admit that it loses money because of poor inventory management. Whether it’s because you’ve lost the equipment or you don’t know who has it in their hands, you’re wasting time trying to find it, and as they say, time is money… Have you thought about inventory management with a barcode scanner? It’s best to take care of your inventory, and barcode scanner(s) might be the solution.

Network Monitoring solutions, much like the diagnostic and surgical tools of a medical professional, make it easier for the IT team to discover and locate devices installed within the network or operated via the cloud. These systems make it easier for the IT operations team to understand the ongoing issues in real-time, as and when they occur. Whether it is uptime, disk space, or any other performance issues.

Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformation in companies, especially during these trying times. It becomes even more onerous, considering that the hardest-hit segment of Small and Medium Businesses (SMBs) are their major customers. According to the Global State of the MSP report, cloud migrations and security are expected to be the top drivers of MSPs growth for MSPs in 2020.

Implementing change in large organizations is always a challenge, and the City of Copenhagen, with its 45,000 employees, is no exception. Three years ago, we embarked on a journey to implement a central enterprise service management portal using ServiceNow HR Service Delivery. Our objective was to improve the employee experience.

Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success. You also know it makes for greater success for business initiatives, it prepares the organization for the future, and drives consistency. But how can your current change management practice be improved upon? No matter if you’re a change requestor or change manager, the improvement of your current practice depends on these four actions.