Accenture is renowned as a global leader in technology consulting and outsourcing, with 500,000 employees serving clients from a range of industries, across 51 countries. The organisation uses the Now Platform to transform how it gets work done and is also a long-standing partner. At Knowledge 20, Accenture was named ServiceNow’s Global Partner of the Year.
In today’s press release, we announced the extension of our partnership with Avast Business. Avast Business will be incorporating Ivanti Security Controls Advanced SDK for Ivanti OEM partners to offer patch management functionality through Avast Business CloudCare. This incorporation will automate and simplify the patch remediation process.
Reopening the workplace is a complex, dynamic process. Workplaces have diverse footprints—traditional offices, manufacturing floors, call center operations, retail locations, and more. Some industries have no choice but to return, while others have more flexibility. Yet companies across all industries must be able to manage the new reality of work with agility and resilience.
Over the summer, we surveyed nearly 400 IT professionals regarding their use of enterprise service management in their organizations. This post highlights some of the survey's key findings, including: For many organizations, this preparation has paid off, with 61% of IT professionals claiming that they are consistently providing the same level of service working remotely, and 47% claiming that their quality of user experience has not suffered because of remote work.
It’s been more than seven months of forced work from home for many of us, particularly in the United States. That’s six months in which our spouses, our kids, and our parents became our colleagues. And I don’t know about you, but I’m starting to feel a little antsy. If this Wall Street Journal article is any indication, I’m far from alone. Despite an initial boost in productivity, cracks in the remote work experience are clearly starting to emerge.
The ongoing changes in business operations across the globe have yielded one positive result for the businesses – the digital transformation process has accelerated. With teams working remotely, the need for collaborative, accessible, cloud-based, and secure platforms has never been more urgent.
Employees in an organization expect instant support and turnaround to their issues when they contact the internal helpdesk. To facilitate this, companies invest a significant amount of time and money to build and implement self-service portals. But this makes little or no impact on the self-service adoption numbers. This is because self-service portals are still external to employees. It’s difficult for employees to remember the tool or the access URL to reach out for help.
BLOOMFIELD, N.J., November 17, 2020 (Newswire.com) – Alloy Software announced today that Consumer World Awards®, world’s top achievement awards program for the consumer industry, has named Alloy Software a Grand Trophy winner. Consumer World Awards is a premier awards program that recognizes consumer products, companies and people from all over the world.
In this new series of Now on Now stories, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories will inspire you--our customers and partners--to achieve even greater business value and resiliency through the Now Platform®. For more information, visit the Customer Workflows Book of Knowledge.
As businesses continue to grow, the diversity and complexity of infrastructure components, applications and processes increase. It is important for the IT team to manage interactions with these hybrid components seamlessly for the effective functioning of the organization. By 2021, over 75% of midsize and large organizations will have adopted a multi cloud and/or hybrid IT strategy – Gartner Introducing Orchestration center for all your integration needs.
