When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.
J.K. Rowling created a book in 2001 based off a small series of books that you may have heard of (Harry Potter, in case you didn’t get the subtle hint) called Fantastic Beasts and Where to Find Them. The book acts as a reference and guidebook for all the mythical creatures that you find in the Harry Potter world. It’s a textbook that is even referenced in the Harry Potter films as something the main characters must study.
John F. Kennedy described the journey into space as "...the most hazardous, and dangerous, and greatest adventure of which man has ever embarked." And that can sometimes feel like it applies to cloud asset management, too! While there are many analogies one can draw between space and the cloud, the idea of a vast, seemingly limitless, expanding area where new, ever stranger, things are discovered all the time seems quite apt.
IT Asset Management (ITAM) is a deep and broad topic and like a lot of terms in our industry, it can mean different things to different people, so it is important to draw a line in the sand and establish a common denominator for the discussions by understanding what aspects are important to your organization, and more importantly why?
The holiday season is always a good time to slow down, meditate, and be grateful for family, friends, and the blessings you have in your life. And believe it or not, I think this is a good practice to do in IT as well. You’re fighting the good fight day after day, extinguishing fires, battling resource and budget constraints, and dealing with more than enough on your Christmas dinner plate.
With technology innovations occurring daily, it’s important for companies to ensure that their IT investment is working efficiently. To do this, a little something (or big depending on how long it is since you’ve taken an inventory!) called IT Asset Management (ITAM for short) helps you manage your IT assets throughout their lifecycle.
In the film Taken, Liam Neeson states that he has a "particular set of skills" that he plans on using to find the kidnappers who have taken his daughter. He’s very clear about what skills are required and how he is going to use them. With that in mind, there is a very particular set of skills that an IT Asset Management (ITAM) professional thinks they need to forge a successful career.
Mobile enterprise asset management is a new trend that is liked and followed by everyone. It has changed the outlook of people in the industry, on how to precisely grow the reach in terms of asset management.
Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.
Do you ever find yourself blindsided by the impacts of proposed IT infrastructure changes? There are ways to avoid unexpected consequences of IT change management. In their latest research, Gartner describes how I&O leaders can improve observability, customer experience and business health by starting with AIOps, adding CMDB and, finally, using both working in concert. We summarized the key takeaways of the research for you in this blog.
