Root cause analysis can be a difficult challenge when you are troubleshooting complex IT systems. In this blog, we are going to take you through how you can perform root cause analysis on your IT Service Intelligence (ITSI) episodes using machine learning, or more specifically causal inference. The approach shown here is included in the Smart ITSI Insights app for Splunk, with this blog largely detailing how to use the ITSI Episode Analysis dashboard.

Recently, I was asked to comment on “…what skills IT practitioners should plan to learn or improve as we head into 2021.” While a few of those thoughts appeared online I wanted to provide a bit more detail and context here. Before digging in, you should know I’ll answer this question twice. The second answer will be the IT-centric one everyone expects to hear. But the first answer is, in my opinion, more honest, accurate, and relevant.

On Tuesday, January 26, 2021, Apple released iOS and iPadOS 14.4. As with previous releases, each new OS update is available to all Apple devices capable of running iOS and iPadOS 14. If you’re an IT admin, you should evaluate how you want to approach the latest release. Do you want to accelerate or slow down the updates? One concern we often hear about is that the apps that a company is deploying may not be compatible or may not have been tested with the latest release.

In this blog we are going to describe how you can create a notable event policy in IT Service Intelligence (ITSI) that is able to group your events using labels generated by unsupervised machine learning in the Smart ITSI Insights App for Splunk – and don’t worry you don’t have to be a data scientist to read this blog!

In this new series of Now on Now blogs, we share how we, ourselves, use ServiceNow products to transform our operations and create great experiences. We hope our stories will inspire you, our customers, and partners, to achieve even greater business value and resiliency from the Now Platform®. For more information, visit the Now on Now Book of Knowledge.

In traditional IT environments, services to customers are delivered and supported by the organization. A Service Level Agreement (SLA) is created with details like what would be the availability of service be, how reliable the service would be, what penalties can be charged in case of downtime, etc. The internal teams like the network administration team, development team, IT service desk, etc. would then draw up Operational Level Agreements (OLAs) to support the SLA.

On Tuesday, January 26, 2021, Apple released version 14.4 of its iOS, iPadOS, and tvOS products that included patches for three security vulnerabilities that affect iPhone 6s and later, iPad Air 2 and later, iPad mini 4 and later, and iPod touch 7th generation, as well as Apple TV.

Some of you may have seen recently that we are trying to commoditize machine learning through our MLTK smart workflows. Here I’d like to outline another example of an MLTK smart workflow, designed to help improve the usability of the predictive capabilities in ITSI.

ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.

What a high octane few months it has been on Ivanti Neurons for Spend Intelligence! With our first release in October last year our product teams took their first exciting step into solving the difficulties associated with managing the purchasing and delicate balance of cost optimization by combining visibility with targeted action.