As mentioned in Part 1 of this blog series, IT Service Management (ITSM) and IT Asset Management (ITAM) make a great combo to support IT’s overall plan to maximize operational efficiencies and improve service delivery experiences, while also optimizing compliance and cost. This post discusses the remaining three use-case examples: 3) Tackle Problem Assets with Proactive Management; 4) Effective Change Management; and 5) Complete Lifecycle Visibility.

“We want to work remotely.” That’s the major takeaway from Ivanti’s just-released survey on the Everywhere Workplace. Nearly 2,000 consumers across the U.S. and U.K. responded. While most of them were abruptly shifted into remote work due to circumstances outside their control – and those circumstances were scary and confusing – there has been a silver lining. They’re happier at home.

The pandemic made Zoom ubiquitous. Everyone from preschoolers to CEOs use it to meet with others. Much of what we used to do by walking down the aisle, boarding a plane, or entering a classroom can now be handled on a Zoom call. Remote work has given rise to another trend: the fear of missing out (FOMO). At many companies, employees move from one Zoom meeting to another, forcing them to choose between Zoom fatigue and FOMO.

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.

Welcome back! As we enter the halfway point of this five-part series, we’ll discuss Level 3 of the capability maturity model (CMM) and the role it plays in helping DBAs grow their organization and increase the functionality of their business. By now you should be familiar with the definition of CMM and the Information Maturity Model (IMMM). If you need a refresher, part one and two of this series cover the basics of the models and the overall benefits of following a maturity model.

Actor 1: “Hey, you got peanut butter on my chocolate.” Actor 2: “Well you got chocolate in my peanut butter.” This 1970’s ad campaign of “Two Great Tastes that Taste Great Together” put Reese’s Peanut Butter Cups on the map. Know what else makes a great combo? IT Service Management (ITSM) and IT Asset Management (ITAM).

The latest Verizon DBIR report is out and we all should realize, normal is not the new workplace. Picture this: You’re logging into the work account after a long weekend of gratitude, remembrance and maybe even getting to hug someone safely. Okay, we’re exaggerating a little but variations of this scene are playing out all over the country this week. You’re frustrated and you haven’t even gotten started on the work that piled up over the weekend.

Project managers are the link between programmers and designers and between sales and customers. As such, project managers have to understand the importance of efficient, automated business processes and be comfortable dealing with people. At Germany-based global IT services and consulting company T-Systems, we take project management seriously. That's why we have a dedicated project management committee and 1,700 full-time project managers.

What is NLP Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or written language. NLP helps in processing huge volumes of text which would take a significant amount of time for a human to comprehend and process otherwise. Hence a lot of organizations take advantage of NLP to gain useful insights out of their text and free formatted data.