What does it mean to securely access remote desktops from any device and from anywhere? 2020 was a game changer for the future of business operations and how, when and where people work. To enable secure remote access across an enterprise means making the Everywhere Workplace possible. Here’s how.
More than 52% of organizations now offer their employees, contractors and frontline workers the ability to work securely from any endpoint of their choice. This modern workplace includes diverse endpoints such as iOS, macOS, Android, Windows 10 devices, as well as other immersive and rugged devices such as HoloLens, Oculus, Zebra and more - and IT teams need a scalable solution to secure and manage them.
At first glance, AltaGas Ltd. and Align Technology don’t have much in common. AltaGas Ltd. is a North American energy infrastructure business with a focus on owning and operating assets to provide clean and affordable energy to its customers. Align Technology is a leading manufacturer of 3D digital scanners and clear aligners used in orthodontics. However, the two companies share similar stories when it comes to the technology they use to manage governance, risk, and compliance (GRC) issues.
If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.
Remote team management has always been different for team managers and leaders. Not just challenging, but different. Not having the luxury to rub shoulders often and not having the liberty to have the entire team under one roof has compelled leaders to acquire new and innovative approaches to remote leadership. And while leadership styles and management approaches are ever-evolving, there are some core principles of effective remote team management that team leaders can stick to.
Global supply chains have been under immense pressure over the past year, fighting to keep up with unprecedented demand for online goods and critical healthcare supplies while battling stock shortages around the world. However, businesses on the whole came out swinging, managing to scale quickly and competently adapt to the restrictive working procedures necessary to fulfil orders and keep customers happy.
We are in an age where organizations are completely dependent on their technological infrastructure to perform a majority of their business operations. Their IT assets form the backbone of their service delivery.
Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.
We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and expands API integration capabilities. For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal.
On-demand collaboration happens fast nowadays. Service agents, from IT, HR and other departments, need to collaborate quickly to resolve employee needs before they become larger issues. Great employee experiences demand end-to-end integration and execution at scale. No longer a nice-to-have, productive collaboration has become essential for business continuity and enterprise resilience, as some workers start to return to the physical workplace.
