Sales engineers play a significant role in bridging the gap between internal teams and customers. This shared services team has product experts who possess a sound technical background and a deep understanding of customer expectations. With that, they support several business functions like Sales, Customer Service, Research and Development, and so on. Sales engineering professionals can wear many hats because of their in-depth understanding of the products and the business itself.

For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast where I’ll send you back to part one, but you may find it helpful to visit the previous recommendations for other internal service providers. Reflecting on 2020, we saw how powerful collaboration in the service desk could be in maintaining users’ productivity and achieving broader business goals.

Sweating IT assets, ever heard of them? It might seem nonsensical to imagine an IT asset perspiring from being overworked, but it’s actually not a far-off analogy. When a business delays the purchasing of new technology as long as possible, it’s called ‘sweating assets.” Companies have their reasons for this strategy, but it usually comes down to one thing: an attempt at cost-savings. Do sweating assets actually help to achieve this and where do they miss the mark?

As COVID vaccines begin to roll out, get ready to return to the workplace with ServiceNow and learn about how to bring employees back to your workplace. How to create an employee centered game plan for the safe return to workplace Workplaces are reopening.

Did you know there are currently 4.20B social media users globally? That’s 53% of the total global population! From the most popular social media platforms like Facebook and YouTube, to the hottest up and coming platforms like TikTok and Clubhouse, there is one thing they all have in common: privacy regulations and considerations should be and need to be top priority. Ivanti’s Sr.

Amazon Web Services is a comprehensive, well-supported cloud service that is continuously growing and evolving. As cloud technology continues to boom, enterprises all across the globe are increasingly depending on cloud service providers to manage their workloads, data, and applications.

Imagine a world of passwordless authentication, where users anywhere on any device can become automatically validated before access is granted. Or what if I told you the phrase ‘enabling secure access effortlessly’ is what we do here at Ivanti? You might ask how.

Scaling and generating more revenue without necessarily increasing costs is a good sign for your small business. But with the potential to scale by increasing sales volume comes the challenge of keeping the company’s operations and profitability stable. This is why companies emphasize the importance of operational efficiency.

Changes are both inevitable and necessary when you are running a business. As customer expectation and the market landscape keeps changing, you will have to take up the necessary measures to implement corresponding digital solutions and technology changes. But managing changes can be a tricky process. Some changes can be as simple as changing the folder organization in your data. But if you have not tracked it properly, you will soon run into confusing folder hierarchies and problems in data sharing.

The 2021 Secure Consumer Cyber Report provides one of the industry’s most comprehensive studies about the shift in consumer behavior as a result of increased work-from-home initiatives. With the influx of unsecured personal devices and high-risk employee behavior, what does the threat landscape look like today? The newly released report found that, with the dramatic increase in remote work due to the pandemic, the threat to enterprise data is higher than ever.