More and more, working smarter and faster means building more intelligent software with a focus on AI capabilities to enhance machine learning, increase automation, and produce faster, more accurate predictions. Unlocking the benefits of artificial intelligence is a central focus for the ServiceNow Advanced Technology Group (ATG)—a customer-centered innovation group founded in August 2020.

Providing flexible solutions to your users creates a more co-operative and engaging environment where people can choose how, and where they interact with your services. That’s why over the past year we’ve been working on adding more choices when it comes to engaging with Ivanti Service Desk, and our latest Microsoft Teams App opens up an entire new channel for communication.

There’s an old joke that goes something like this: back in the days of vaudeville, comedy acts were all the rage. This young guy wants to get into the business, but he’s not sure his act is good enough. He knows all the great comedians of the time would put on a gorilla suit, and the audience ate it up. So the first time he goes up in front of an audience, he throws on the suit and prepares to walk out on stage.

Sunblock: Check. Life vest: Check. Zero trust security: Wait, what? Summer gives us all a little breathing room and a chance to relax. This summer, perhaps more than any other in our lifetimes, we’re all looking forward to loosening up. As we get a hint of normalcy, or at least what “normal” is going to look like now that we’re in the Everywhere Workplace, many people are letting their guards down. We want folks to relax. We really do.

Last year, European organizations spent $300 billion on digital transformation, according to IDC. Yet, only one in four businesses is realizing an appropriate return on investment (ROI) from it.

Do you know how to improve operational efficiency in your organization? As we emerge from the COVID-19 pandemic, you should aim to hit the ground running with an organization-wide productivity drive. A decline in productivity has been a key concern for many operating remotely during the pandemic. With employees entering back into the workplace, it is time to start examining ways to improve operational efficiency.

If someone predicted how IT roles will change in the coming years, they’d likely envision tech roles maturing around emerging and high-value new technologies, such as AI, data science, and the cloud, as well as an ongoing focus on cybersecurity across industries and business divisions. These topics frequently come up in discussions with tech leaders about the near future of IT roles. But many would be surprised by two major trends.

Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.

When it comes to running a Human Resources (HR) department successfully, it’s a balancing act of maximizing budget and productivity. HR is a core part of the enterprise, but it is often up against flat or shrinking budgets. A lot of time gets invested into searching for ways to eliminate full-time employee hours spent on tedious manual tasks and re-shift its staff’s focus to driving more strategic initiatives.

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.