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Monitoring and Optimizing the Experience of Remote Customer Care Agents

For network operations teams, having remote employees out of sight doesn’t mean they can be out of mind. This is particularly true for remote employees who directly support and interact with customers. In many industries today, organizations may have a significant percentage of employees working in some type of remote fashion, including those who deliver customer-facing services.

Verifying Physical Connectivity

Troubleshooting is more art than science. When diagnosing a problem, the most important tool is an intimate understanding of your network: what connects to what, and where everything is both logically and physically. You almost need to visualize the packets going from one device to the next. That includes verifying physical connectivity. That’s where network diagrams, topology mapping, and cabling spreadsheets become extremely important.

How to Troubleshoot Network Connectivity Problems With Auvik

“My computer’s not working!” “I can’t connect to the internet!” “My emails aren’t sending!” You’re probably used to hearing common requests and complaints like these from end users. It’s our job to take these issues, troubleshoot them, bring them to root cause, and get the user back up and running as quickly as possible.

Top 6 VPN Protocols (And When to Use Them)

Having access to all kinds of digital resources, no matter where you are or what sort of network connection you have, is a necessity in today’s connected world. Businesses need to share data with other businesses, and travelers need to stay in touch at all times. VPN protocols make secure, stable digital connections possible. While applications hosted in the public cloud go a long way towards making location a non-issue, many resources are hosted privately for security and privacy.

10 Networking Trends, Statistics, and Predictions for 2024

Understanding emerging networking trends is increasingly important for IT professionals and companies of all sizes to stay competitive. The global network infrastructure market is expected to reach $197.8 billion by the end of 2024 and increase to $256 billion by 2028 at a compound annual growth rate (CAGR) of 6.67%. This is a projected $58.2 billion increase in just four years. Staying current with developments in the industry, as well as anticipating where these trends may lead, is vital.

Icinga and NetBox Labs Partner to Automate Network Monitoring

One of the major strengths of Icinga is its capability to integrate with many other tools to automate and scale IT infrastructure monitoring. Today, we’re happy to announce the certification of an integration between Icinga and NetBox. The solution was developed over the past four years by our enterprise partner Sol1 and will be jointly supported by all Icinga, Sol1, and NetBox Labs, the commercial steward of NetBox.

How to Monitor Network Performance: A Simple Guide

Monitoring network performance is the key to keeping your business operations running smoothly. It helps you identify and fix issues before they become big problems, ensuring that your applications, services, and communications work efficiently. In this blog post, we'll tell you everything you need to know about how to monitor network performance.

20 Technology in the Workplace Statistics, Trends, and Predictions

Advanced technologies are reshaping how businesses operate, from facilitating remote work to enhancing employee productivity. By understanding today’s trends, businesses can better prepare for the future of work, optimize their operations, and stay competitive in an increasingly digital world.