In today’s fast-paced business world, where the network is the lifeblood of everything from remote work to cloud apps, keeping things running smoothly isn’t just important—it’s fundamental. A single hiccup in connectivity can bring productivity to a screeching halt, and nobody wants that. So, what used to be a mundane task—network troubleshooting—has now become one of the most vital jobs for any Infrastructure and Operations (I&O) team.

Organizations that rely on traditional networks struggle to keep pace with rapidly evolving technologies and accelerate innovation. As AI, cloud, and decentralization create new challenges, the key to moving forward at a faster pace is to make sure the network is always available and working without any interruptions. This measure, known as network uptime, is crucial for assessing the reliability and performance of an organization's IT infrastructure.

As you set out to optimize and understand your network, two essential metrics you'll need to master are latency and jitter. While they might seem similar at first glance, both latency and jitter represent distinct aspects of how data travels across a network, influencing everything from seamless VoIP calls and smooth video streaming to immersive online gaming and responsive cloud applications.

Our Global Chief Marketing Officer and Senior Vice President, Joni Roberts, was interviewed by Monica Sanders for an article published on Medium.com. The article explores the concept of the “Digital Divide”, what it is, who it affects and how we can address it with technology, expertise and funding.

It cannot be overstated how important a robust, well-maintained and customizable network is for your organization. They are the unseen infrastructure that enables communication and facilitates growth. Every organization has unique goals, challenges and workflows. A one-size-fits-all approach to monitoring often falls short and leads to time and resources being wasted trying to adapt work habits to the solution instead of adapting the solution to how your team best works.

In today's data-driven world, while new storage solutions and data lakes continue to emerge, many companies still use traditional databases with specific needs for tracking activities. Custom queries, tailored to particular applications or use cases, are crucial for identifying performance bottlenecks, slow-running queries, and resource-intensive operations.

ServiceNow is undoubtedly one of the leading players in the fields of IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). When they experience an outage or service interruption, it impacts thousands. The indirect and induced impacts have a multiplier effect on the larger IT ecosystem. Think about it. If a workflow is disrupted because of an outage, then there are large and wide ripple effects. For example: The list goes on.