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Simple DateTime checks with ServiceNow Script Includes

I can’t remember the exact reason I created this script include, but after finding it figured I’d draft up a couple quick examples as the logic could be expanded to other checks, plus, I might need it again one day so its good to have on hand. The script include detailed below creates a new class type in ServiceNow that can be used both from the client-side with Ajax, and from the server-side as a simple object call.

Five worthy reads: Infrastructure as Code, the single source of truth

From server setup and hardware configuration to application deployment, traditional end-to-end IT infrastructure management has high overhead and takes a lot of time and effort. With the advent of cloud computing, IT infrastructure has evolved to address the availability, scalability, and agility problems organizations face. Yet the issue of inconsistent configurations remains, because the manual setup of cloud infrastructure can still lead to discrepancies.

Understanding page faults and memory swap-in/outs: when should you worry?

Imagine this: your library is trying to step up its game and compete in the Internet age. Rather than you browsing the shelfs, trying to remember how the Dewey Decimal works, you'll enter your book selections from your phone. A librarian will then bring your books to the front desk. You place your book order on a busy weekend morning. Rather than getting all of your books, the librarian just brings one back.

Getting Related Record Data on ServiceNow Forms

Sometimes a case comes up where you need to lookup further information on the active record, via is referenced records. ServiceNow makes it pretty painless with the g_form.getReference method, which uses a callback to keep from blocking the rest of your script. The example I have below, and on our GitHub repo, uses getReference in a Client Script as a way to notify uses if they are setting the owner of a CI as an inactive user.

How to automatically pause Google Ads campaign when your site gets down?

With current advertisement pricing you probably wish to be sure about its efficiency. Therefore, when running campaing the one who orders it wants to know for sure that nothing will interrupt it. But in real life, even the most reliable web sites sometimes fail. So the question is: how not to lose money when it happens? Let's check what are the pitfalls and how can we solve this problem with HostTracker website availability service. Should we trust Google? Well, we know about the problem. What's next?

What is Synthetic Monitoring?

Organizations depend on fully functioning IT systems and processes to attract customers, deliver services and manage internal operations. The operation of these systems and processes directly impacts the business and reputation of each organization. Ensuring that all IT systems and processes are fully functional 24×7 is a key component of any organization’s IT performance management strategy. This is where synthetic monitoring comes in.

The best reason to use DynamoDB streams is...

Many clients have asked me, “When do I use DynamoDB streams vs Kinesis?” It’s a great question, since both services are very similar, especially when you process their records with Lambda functions. So let’s break it down and look at the key differences between Kinesis and DynamoDB streams. When it comes to streaming and processing real-time events on AWS, Kinesis is the de facto solution in AWS.

The Path from Unstructured Logs to Observability

Are you starting out on your journey toward observability? Do you have a mandate from management, or are you a lone warrior in the matrix? From your starting point, how will you make the right decisions about how to implement changes to your logging and aim for the right path through the various choices in front of you?

[Report] The Roadmap To Becoming a Top Performing IT Operations Organization

Digital Enterprise Journal (DEJ) just released their latest market study, The Roadmap to Becoming a Top Performing Organization in Managing IT Operations. DEJ surveyed 900+ organizations to uncover the best practices and capabilities of the top 20% of IT operations teams. The thirty-three-page report uncovers how top performing IT organizations (TPOs) are reaping operational and business benefits in the form of...