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Best Practices for Proactive Monitoring

If you could know information about your systems in advance, what would you choose to know? If there was a set of repeating behaviors that happened consistently before an outage, would you want to know what they were? This is the idea behind proactive monitoring – the switching of context from “reactive” monitoring to something that allows you to act before the problem arises. Here are some guidelines to help you get started with your customized solution.

eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services

Most Citrix professionals are well aware that when desktop or application performance is slow, the first finger tends to get pointed at the Citrix team. But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. This post will outline some of the ITIL guidance from the perspective of eG Enterprise and a Citrix-based digital workspace.

Icinga Camp Berlin 2019

More than 150 monitoring maniacs found their way to the location. For another year Kalkscheune was the venue for the Icinga Camp Berlin. Among those maniacs were many well-known faces, but also surprisingly many new ones. A lot of talks and discussions and besides tasty food, you could also grab an Icinga shirt from the newest collection. As usual the event started with pretzels, coffee and a quick kick off from Icinga CEO Bernd.

JBS Adopts a Monitoring and Operation Platform Compatible with Microsoft Azure for Its Managed System Service and Renews JBS Original Services With Cloud and Hybrid Environment Strengths

(Head Office: Minato-ku, Tokyo; Representative: Yukihiro Makita, President; hereinafter “JBS”) has adopted OpsRamp, an operation platform suitable for Microsoft’s cloud services as an operation platform for its enterprise outsourcing service, the MATRIX for Managed System Services, and renewed its services on January 29, 2019.

Delivering bad news in a good way

Whenever I wake up in the morning, the first thing I do is… well… not go over last night’s notifications on my phone. This has taken a while to get used to, but I am happy I did it. And it’s been a few years now. The first thing I do is get up and go to the bathroom. Then, I go into the kitchen, and brew my first coffee of the day. While the coffee is brewing, I raise the window rolls, turn on some music, and make sure everything is ready to have a great start to the day.

Should you build or buy a crash reporter?

You’re in the process of creating and launching new softwareand you want it to be as stable as possible. Or, maybe your software has been running for a while, but you’re frustrated with the bug-reporting workflow in place. Either way it’s time to look for a crash reporting process that fits your application. This leads to a natural question: Should we build it? Or should we buy it?