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Overcoming The Black Box Problem With Machine Learning in IT Operations

Chronically understaffed and constantly stressed-out IT Ops and NOC teams are overwhelmed by today’s IT noise. Artificial Intelligence (AI) and Machine Learning (ML) can help these teams because ML (and AI) are exceptionally good at processing enormous volumes of very complex data in real-time, or near real-time, and surfacing actionable insights. But ML successes in IT Ops are still hit-or-miss.

How to Enhance Your ServiceNow Investment with Nexthink

In describing why Nexthink is a critical partner in their value-offering Morten Grønneb?k, Chief Commercial Officer at BusinessNow, said “What we were experiencing as a consultancy company was that SLAs might be green out there, but your customers or end-users’ satisfaction was often red.” Indeed, prior to Nexthink, BusinessNow was increasingly faced with a major issue: clients’ IT departments were blind to IT issues at the end-user level, although data centers seemed oper

How to Minimize Troubleshooting Time by Correlating Events with Performance

LogicMonitor’s CloudWatch Events integration enables you to minimize troubleshooting time by displaying contextual events for your monitored resources alongside performance data. Many routine events, such as deployments, resource provisioning and de-provisioning, or configuration changes, have the potential to impact resource performance. Without being able to see the event in the same context as the performance data, it can be challenging to correlate the two.

Using Ruby on AWS Lambda

When Ruby support on AWS Lambda was announced yesterday, I was so excited about it that I had to try it right away. We've been using Lambda for a while at Honeybadger, and I have longed to be able to write our functions in Ruby. Having played with the new Ruby support for a few hours, I'm feeling confident we'll be spending less time with Node, Go, and Python. :)

Don't Fail on Black Friday: Why Performance Testing and Monitoring is More Critical Than Ever

Black Friday to Cyber Monday. That time of the year when we fight the crowds and traffic to squeeze a month’s worth of shopping into just a few fleeting days. Having worked in retail during my college years, I remember the customers lined up outside before 4:00 a.m., chomping at the bit to race into the store and fight (literally) other shoppers for the “scraps” that were left. Ah, the good ol’ days.

How to Improve Conversions by Localizing a Website

With the advent of social media platforms and accessible smartphone devices, the world has become smaller than ever before. This has lead websites and online services to the obvious necessity of localization. Translating an entire website into numerous languages, coupled with constant updates needed to make them relevant has led many companies to concern.

5 Reasons you must monitor your e-commerce website

In the present world, blogs and websites are becoming essential for your digital business. Performance of your e-commerce website and application can make or break your growth efforts. Website monitoring alerts you in real time regarding every kind of discrepancies before your customers notice it.

Black Friday and Cyber Monday | Key Takeaways from Studying Major Retailers

As expected, Black Friday and Cyber Monday 2018 sales broke records. Amazon reported their highest sales day ever on Cyber Monday, though exact numbers weren’t provided. Brick-and-mortar retailers saw a decline in foot traffic by 1.7% on Black Friday, hinting at the importance of website performance for retailers of all sizes. Companies are more conscious of website downtime and its effect on sales.