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Alert fatigue, part 3: automating triage & remediation with check hooks & handlers

In many cases — as you’re monitoring a particular state of a system — you probably know some steps to triage or in some cases automatically fix the situation. Let’s take a look at how we can automate this using check hooks and handlers.

Agile and DevOps: great union for IT

It’s been some time since devops and agile to walk side by side. Combining both has become the basic precept for any IT area, since that way you can get better business results. However, this union still generates much discussion. To better understand the two concepts, it is interesting to note that all of DevOps’ efforts within an organization are geared towards enabling “value delivery” to customers and businesses as quickly as possible.

5 Easy Ways to Improve Site Speed

When it comes to loading time, every second counts. In fact, studies show people will never return to your site if it takes longer than a couple of seconds to load. Site speed should be high on your list of performance improvements. On the internet, you really do only get one chance to make a first impression. That’s why speed testing is so important, but it shouldn’t stop at the development phase. Site speed should be continually monitored every step of the way.

Eliminate Blind Spots - How to Deliver Total IT Visibility

The cost of unexpected downtime is rising. IT Ops teams need an IT service assurance model that allows them to see everything happening in their infrastructures through data collection, processing that data to determine service health, and integrating with other ITOM systems to accelerate incident resolution.

XenWinGo, Citrix Service Provider (CSP) DaaS Reduces End User Support Tickets by 20%

USACI is a Managed Service Provider (MSP) provides Software as a Service (SaaS) and Desktop as a Service (DaaS) solutions over Citrix XenApp and Citrix XenDesktop. They also offer public and private cloud services via their product, XenWinGo. The breadth of services which the organization offers can place a lot of pressure on their Citrix help desk professionals.

Top 5 Nonprofit Healthcare Organization Troubleshoots and Resolves Issue Impacting MEDITECH Users with Goliath Performance Monitor

Healthcare IT faces both complexity and urgency when dealing with end user experience issues that impact their EHR environments. In addition to the usual issues of frustration, delays, and inefficiency, patient care is impacted when healthcare workers can’t access critical applications via Citrix XenApp, Citrix XenDesktop, or VMware Horizon.