We’re excited to announce that Zendesk is now available as a pre-built content source, along with a host of others, as part of the Workplace Search application. With more than 130,000 customers in 30 countries, Zendesk has become one of the de facto customer service platforms in the world. Each day, millions of users interact with support agents via the cloud-based tool regardless of the support channel they choose.

With Elasticsearch machine learning one can build regression and classification models for data analysis and inference. Accurate prediction models are often too complex to understand simply by looking at their definition. Using feature importance, introduced in Elastic Stack 7.6, we can now interpret and validate such models.

While the COVID-19 pandemic reshapes work processes, digitalization is allowing businesses to adjust to the fluid situation. The deployment of AI in IT operations is a good case study of this. Human beings’ social dimension needs cultivation. Otherwise, people become unhappy and perform ineffectively. Beyond that, many tasks require social interaction to be executed successfully, including in IT operations.

Cloud applications don’t just run flawlessly by way of magic. Many things can go wrong, and rest assured some will go wrong at one point. For small teams, this can be cumbersome and take a toll at the development speed. A monitoring system will detect these issues on behalf of the development team, so that they can act accordingly. At Dashbird, we think there’s much more to it, though, than just detecting and alerting issues, especially for small teams of developers.

Alex Hidalgo is a Site Reliability Engineer at Squarespace, and he’s currently writing a book called Implementing Service Level Objectives for O’Reilly Media. The first three chapters of the book are available now through O’Reilly’s early access program. I had a chance to read those chapters and ask Alex some questions about service level objectives and reliability. Thanks, Alex, for sharing your knowledge.

At Cloudsmith, we are always looking for new ways to make our customers’ lives easier, more efficient and more highly automated. With this in mind we are extremely excited to announce that we have developed an official Cloudsmith Zapier integration!

In part 1 we talked about the industrial applications and benefits that 5G and fast compute at the edge will bring to AI products. In this part we will go deeper into how you can benefit from this new opportunity.

In part 1 we talked about the industrial applications and benefits that 5G and fast compute at the edge will bring to AI products. In part 2 we went deeper into how you can benefit from this new opportunity. In this part we will focus on the key technical barriers that 5G and Edge compute remove for AI applications.

If you’re a business owner, or are responsible for the maintenance of a company’s web presence, you will know that website downtime can happen at the most inconvenient of times. Unplanned downtime is never welcome. Your website is the online face of your business, and any period in which it is inaccessible to your clients and customers can damage the reputation of your brand.

Did you hear about chatbots and would like to get in on the benefits? Would you like to create an assistant that helps you increase your conversion rate? Are you new to the virtual assistant scene and not sure how to choose the best platform for building an intelligent chatbot that converts? You landed on the right page. While more and more businesses are becoming aware of the power and potential of chatbots, many hesitate with adoption struggling with concerns about the cost and complexity.