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Conquer it with correlation-Part 2: The data breach

In my previous post, we looked at how event correlation can be used to deal with advanced persistent threats (APTs). The thing is, an APT is just one ugly face of a much larger epidemic: the data breach. In this blog, we examine this larger problem and the role of event correlation in securing sensitive data.

5 secrets design-led companies know about boosting customer value

Just when you think you’ve got this whole “knowledge economy” thing figured out, here comes the “creative economy” – the world in which your ability to succeed and add value is limited only by your imagination. Of course, that creativity needs to be informed by a deep understanding of your customers.

The Evolution of CI/CD and Agile

It’s nearly the end of 2018 and we still discuss CI/CD and agile as separate concepts. The truth is, the line between them is blurring. Doing either or both well is very difficult. In fact, many organizations struggle to effectively execute an agile workflow, or reach CD because they are so difficult to do well. This article focuses on why it is so important to keep striving toward this gold standard duo because CI/CD and agile result in quality and predictability.

Ruby Agent 2.4.21 is out with a bug fix, a new configuration option, and a debug option

As reported on Issue #228, if scout_apm is disabled on a node via the configuration monitor = false, we don't intend to install any instruments, but a few snuck in anyway. Since the rest of the agent isn't running, they (slowly but steadily) built up recorded info, but didn't purge it, causing a slow memory leak that became clear over the course of a week or two. We've stopped the offending instruments from installing themselves when Scout is disabled.

Overcoming The Black Box Problem With Machine Learning in IT Operations

Chronically understaffed and constantly stressed-out IT Ops and NOC teams are overwhelmed by today’s IT noise. Artificial Intelligence (AI) and Machine Learning (ML) can help these teams because ML (and AI) are exceptionally good at processing enormous volumes of very complex data in real-time, or near real-time, and surfacing actionable insights. But ML successes in IT Ops are still hit-or-miss.

How to Enhance Your ServiceNow Investment with Nexthink

In describing why Nexthink is a critical partner in their value-offering Morten Grønneb?k, Chief Commercial Officer at BusinessNow, said “What we were experiencing as a consultancy company was that SLAs might be green out there, but your customers or end-users’ satisfaction was often red.” Indeed, prior to Nexthink, BusinessNow was increasingly faced with a major issue: clients’ IT departments were blind to IT issues at the end-user level, although data centers seemed oper

How to Raise the Bar on the ITIL's Recommendations for Critical Incident Management

According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.

GDPR Log Management - Compliant Logging Best Practices

The EU General Data Protection Regulation (GDPR) was authored in 2016 and became applicable on May 25th of 2018. You can read the regulation in its entirety in this PDF. If you have legal questions about GDPR and how it applies to your organization, you should seek the advice of a professional who is familiar with the regulation.