As a business, we talk a lot about automation as one of the key ways to drive efficiency and growth within an individual MSP. By automating the response to and remediation of some of the more common IT issues customers face, technicians are freed up to spend more time dealing with bigger issues. Ultimately, this means the business is able to handle more customers without having to invest in growing its technician base.

Each device's overall health and security affect the overall organization, and if an endpoint is not in good health, it could be a significant security risk. For example, the IDC discovered that endpoints such as laptops, desktops, or mobile devices are the origin of 70% of successful breaches. Because those endpoints often serve as a gateway for a security breach, robust endpoint management is essential for today’s modern organizations.

MSPs have a fantastic opportunity now. Many businesses are offering their employees a hybrid work model — the opportunity to split their time between working in the office and at home. The age of hybrid work is here and, as it appears, here to stay. For many businesses it’s not only the right thing to do, it’s also necessary to satisfy current requirements and attract and retain employees.

Vulnerabilities within an IT environment pose a big security risk and are a threat to digital data within an organization. These vulnerabilities can be exploited by others, or a lack of necessary precautions can result in damaged or lost organizational data. Therefore, it is essential to have a vulnerability management process in place for these reasons.

One difficult part of taking on a new role, especially a technical one, is learning all the jargon. Listening in on a conversation among specialists in any field you’re not intimately familiar with can be highly confounding. It sounds like they’re speaking English. At least some of the words are English, but you’ve never heard them put together in that particular order before. I heard someone mention SMB and SME? Is that a Small to Medium Business or Small/Mid-sized Enterprise?

In my final blog as the Head Nerd for N-central and now your newest Product Manager for N-central, I thought it would be time to update my previous blog from July, 2021 and provide a few more details as to why hardening the N-central server—and for that matter any on-premises server that has an operating system—is critically important.

With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the downtime of your business-critical services, you need to consider whether your in-house IT resources are up to the job.

The last few years have thrown about everything they could at the status quo. Shifting climates, political instability, and a global pandemic have all contributed to a broad host of network device supply chain issues. Consumers all over the globe are still affected by computer chip shortages and many other items delayed by supply chain issues. And it’s not expected to end anytime soon.

In honor of World Password Day, we asked our Head Nerds for their top password-related tips and thoughts. One thing they could all pretty much agree on is that passwords shouldn’t be replaced, but that they should be supplemented with MFA. Here’s what else they had to say.

Managed Service Providers (MSPs) are charged with protecting their customers from all of the threat vectors that target devices, networks, and applications. The diligence required to provide this level of protection for customers is unending. However, if an MSP is going to properly secure their customers’ environments, they first must secure their own, which is why NinjaOne has collaborated with the cybersecurity company SaaS Alerts to better protect MSPs from RMM supply chain attacks.