Operations | Monitoring | ITSM | DevOps | Cloud

Healthcare

The citizen healthcare experience

Let citizen experiences drive your decision making In healthcare, citizen needs, expectations, and priorities can change quickly and with little warning. There’s no better example of this than the way COVID-19 immediately affected how organizations serve their customers and how healthcare providers prioritize patients, with many elective surgeries postponed.

How Grafana is helping the DIFFERENCE Foundation visualize medical data in their fight against a global pandemic

The DIFFERENCE Foundation is a non-profit organization based in the Netherlands that is focused on designing, guiding, and funding highly quantitative research on metabolic dysfunction. The foundation considers metabolic dysfunction—which can trigger obesity, diabetes, many other diseases—the original global pandemic, as it affects almost one quarter of the global population.

Customer Experience and IT Operations at a Healthcare Startup

Dave Widener is CTO of MyHealthMath, a provider of health plan decision support tools which simplify every aspect of open enrollment. Widener is executive leader for the company's entire technology function including R&D, strategic planning, cybersecurity, and technical product execution. Widener’s career encompasses IT management and leadership roles in the energy, life sciences, consumer products and banking sectors.

Goliath Technologies Named A Top 10 Innovative Healthcare Company in 2020

Philadelphia, PA – December 1, 2020 – Goliath Technologies, a leader in proactive end-user monitoring and troubleshooting software for Health IT, announced today that CIOLook, a global business authority for technology executives and entrepreneurs, named Goliath Technologies a Top 10 Innovative Healthcare Company in 2020. Their proven purpose-built technology enables IT to remove end-user experience performance barriers to improve patient care.

The future of work in federal healthcare agencies

Unique HR challenges for federal healthcare agencies As a human resources specialist, you’re being challenged like never before. In addition to meeting traditional demands such as quickly and efficiently attracting, hiring, and retaining quality employees, you’re also facing new challenges, including pressure to make your workforce more efficient, modernize employee processes, and work within ever-tightening budget parameters.

How to Monitor and Troubleshoot Remote User Experiences

Learn how Goliath Technologies can help you: anticipate performance issues to avoid impacting remote users, troubleshoot and resolve issues quickly when they do occur, and document fix actions and foster collaboration with vendors, IT counterparts, management, and end users to prevent future issues.

How to Monitor & Troubleshoot Clinician Experiences

Learn how Goliath has helped our health system clients reduce barriers to patient care by anticipating performance issues before end-users are even impacted, troubleshooting poor performance quickly when issues do arise, and documenting end-user performance trends to foster collaboration among other IT teams, vendors, management and end-users.

Electronic Health Record (EHR) Telehealth Apps Too Slow? There is a Solution.

Telehealth use has become a prominent and preferred method of patient care since the COVID-19 outbreak. What happens though when technology becomes a barrier to adequate care? For example, your Electronic Health Record (EHR) Telehealth application is working too slowly or is randomly disconnecting. This not only looks bad to the patient trying to meet with the physician, but it makes it impossible to deliver a quality patient experience.