IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

ITIL Service transition is the third stage of the service lifecycle. It involves transitioning the services that were created and developed in strategy and design – first and second stage of the cycle – into the production environment effectively, efficiently, and safely. This stage deals with everything from preparing for change to documenting the components of the asset that make up the service to creating knowledge articles for support teams and end users.

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.

The ITIL Service strategy is the first stage in the service lifecycle. It paves the way for the following four. This stage contains the guidelines for organizations to set out a solid strategy for their IT services, position them in the appropriate place in the service portfolio, and ensure they add value from a financial and experience perspective. This article will define service strategy, its purpose, and examine in detail the five processes that comprise it.

The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the quality and effectiveness of IT Service Management practices are met throughout the whole lifecycle of a service. It was originally contained within ITIL v3 and was replaced by the Service Value System (SVS) in ITIL 4.

With drift and other issues putting your desired state at risk every day, you may wonder: What is configuration management? And how does it work? Every organization needs to define the ideal configuration of its systems. That ideal configuration, or desired state, is the state in which systems and resources are aligned to support development, network performance, and efficiency. In short, you want your environment to keep running in a desired state. Configuration management helps you do that.

PeopleCert announced the launch of a new Continuing Professional Development program by which “all candidates with a PeopleCert Global Best Practice certification can choose to renew within three years of their original certification dates.” This radically changes the situation for certified professionals since ITIL certifications were perpetual – until now.