Managed service providers (MSPs) proactively deliver on-premises services to client organizations and manage their IT networks. To achieve this, they rely on numerous customized tools designed specifically to manage the complete IT infrastructures of all their clients. MSPs most often rely on remote monitoring and management (RMM) tools to provide services to customers, meet their SLAs on time, and have a good ROI.

Being a system administrator has become a much sought-after role over the past decade, predominantly because every business relies on its IT infrastructure to run seamlessly and glitch-free. The world needs system administrators now more than ever, which is why there are a lot of opportunities going around with great earning potential.

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires set up to use, but once you start, the power and flexibility of this feature is almost limitless. In part one of this guide, we’ll walk you through two powerful use cases for custom fields in NinjaOne.

Pulseway, a leading provider of mobile-first, cloud-first remote monitoring and management (RMM) software, is excited to announce its latest recognition as the best RMM/PSA vendor in the Channel Partner Insights Awards 2021.

Remote support software is used by IT technicians to access and control devices that they manage, from a remote location in order to provide support to end-users. This software has enabled users to get their issues resolved from anywhere, on any device, without having to wait for a technician to be physically present. Remote support software has revolutionized the IT industry by providing faster issue resolution and practically eliminating the need for IT technicians to be based in every office.